Jacques Jean Email & Phone Number
Sr Manager Cloud Change Management @ Dayforce
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Jacques Jean Location
- United States
Jacques Jean Work
- 2024 -now Sr Manager Cloud Change Management @
- 2021 -2024 Cloud Change Manager @
- 2019 -2021 Site Reliability Engineer- Incident Response @
- 2015 -2019 Manager, Incident and Problem Management, PAM @
- 2015 -2015 Major Incident Manager @
- 2013 -2015 Lead ITSM Service Desk Analyst @
- 2007 -2012 Production Support Analyst @
- 2006 -2007 Help Desk Technician @
Jacques Jean Education
- Salem State University
Bachelor's degree (Communication and Media Studies)
2011-2013 - Cambridge College/ Year Up
Certifcate (Information Technology)
2006-2007 - Mount Washington College
Associate's degree (Communication and Media Studies)
2000-2002
Jacques Jean Skills
- ITIL Process Implementation
- ITIL Implementation
- ITIL Service Operations
- Incident Management
- IT Operations
- Service Desk
- Information Technology
- IT Management
- Marketing Communications
- Project Coordination
- ITIL
- Event Management
- Incident Command
- BMC Remedy
- Microsoft Office
- Operating Systems
- Google Apps
- Production Support
- ITIL v3 Foundations Certified
- Incident Handling
- Incident Response
- Incident Reporting
- Management
- Business Analysis
- Technical Support
- Troubleshooting
- Problem Management
- Problem Solving
- Change Management
- IT Service Management
- Project Management
- Business Process Improvement
- Service Desk Management
- Major Incident Management
- Collaborative Problem Solving
- Problem Analysis
- Agile Project Management
- Root Cause Analysis
- Scrum
- IT Project & Program Management
- Disaster Recovery
- Team Leadership
- Team Management
- ITIL Certified
- IT Operations Management
- Written Communication
- Service Improvement
- Cross-functional Team Leadership
- Leadership
- Connected Cars
- Lean Six Sigma
- Six Sigma
Jacques Jean Summary
- Jacques Jean, based in United States, is currently a Sr Manager Cloud Change Management at Dayforce. Jacques Jean brings experience from previous roles at UKG, Global Payments and The Coca-Cola Company. Jacques Jean holds a 2011 - 2013 Bachelor's degree in Communication and Media Studies @ Salem State University. With a robust skill set that includes ITIL Process Implementation, ITIL Implementation, ITIL Service Operations, Incident Management, IT Operations and more. Jacques Jean has 3 emails and 1 mobile phone numbers on RocketReach.
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