Director, Training Development @ (January 2022 - January 2025)
Training Operations Manager @ (January 2020 - January 2022)
Manager - Inbound Customer Software Support @ (January 2014 - January 2020)
Customer Service Supervisor @ (July 2007 - March 2014)
Level 2 Product Specialist, Customer Service @ Arbitron, Inc. (June 2002 - June 2007)
Customer Service Specialist @ (June 2000 - May 2002)
Jacob Polson Education
The University of Alabama
Bachelor of Science (BS) (Marketing)
The University of Alabama
Master of Arts (MA) (Management)
Jacob Polson Skills
Advertising
Advertising Research
Analytical Skills
Business Process
Business Process Improvement
Change Management
Coaching
Customer Experience
Customer Insight
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Support
Data Analysis
Knowledge Management
Leadership
Lean Process Improvement
Management
Market Research
Marketing
Marketing Research
Microsoft Excel
Microsoft Office
People Management
Problem Analysis
Problem Solving
Process Improvement
Project Management
Strategic Planning
Team Building
Team Leadership
Team Management
Jacob Polson Summary
Jacob Polson, based in Birmingham, AL, US, is currently a Enterprise Shared Services Partner at Protective Life. Jacob Polson brings experience from previous roles at Protective Life, Nielsen and Nielsen Audio. Jacob Polson holds a Bachelor of Science (BS) in Marketing @ The University of Alabama. With a robust skill set that includes Advertising, Advertising Research, Analytical Skills, Business Process, Business Process Improvement and more. Jacob Polson has 1 emails and 3 mobile phone numbers on RocketReach.
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