Customer Contact Centre Team Leader @ (May 2023 - March 2025)
Quality Team Leader @ (September 2020 - March 2023)
Quality Operations Manager @ (April 2021 - April 2022)
Quality Team Lead @ (July 2019 - September 2020)
Quality Auditor @ (April 2018 - July 2019)
Customer Care Advisor @ (February 2017 - April 2018)
Military @ (June 2016 - January 2017)
Membership Services @ (October 2011 - June 2016)
Jack Shipton Education
Townsend Church of England School
Jack Shipton Skills
Business Process Improvement
Business Process Outsourcing (BPO)
Cash Handling
Coaching
Coaching & Mentoring
Cost Reduction
Customer Insight
Customer Retention
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Data Analysis
FOH
First Aid Training
KPI Implementation
KPI Reporting
Leadership
Membership Sales
Military Training
Military Weapons Handling
Online Support
Outsourcing Management
People Development
People Management
Personal Development
Pressure Handling
Problem Solving
Project Management
Quality Assurance
Quality Auditing
Quality Management
Quality System
Query Resolution
Scorecard Management
Senior Stakeholder Management
Stakeholder Engagement
Stakeholder Management
Team Building
Team Management
Teamwork
Workshop Development
Workshops
Jack Shipton Summary
Jack Shipton, based in England, United Kingdom, is currently a Quality Assurance Manager at loveholidays. Jack Shipton brings experience from previous roles at Majestic Wine, Just Eat Takeaway.com and ASOS.com. Jack Shipton holds a Townsend Church of England School. With a robust skill set that includes Business Process Improvement, Business Process Outsourcing (BPO), Cash Handling, Coaching, Coaching & Mentoring and more. Jack Shipton has 1 emails on RocketReach.
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