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Mark Davidson Location
United Kingdom
Mark Davidson Work
Vice President Customer Experience and Service @ (May 2025 - Present)
Chief Operating Officer - UK, South Africa, India @ (March 2020 - September 2023)
Director Global Partner Management - Scaled Operations @ (November 2018 - March 2020)
Executive Director Customer Journeys, Experience and Digital @ (August 2017 - November 2018)
Non Exectuive Director Virgin Media Mobile Finance Ltd @ (May 2017 - October 2018)
Executive Director Consumer Customer Service and Contact @ (January 2009 - August 2017)
Vice President Future Customer Contact Center Tranformation Program - Liberty Go @ (November 2015 - February 2017)
Director Group Consumer Customer Service @ (August 2000 - October 2008)
Director Contact Centre Transformation @ (May 2004 - December 2004)
Group General Manager Consumer Customer Service and Operations @ (December 1999 - August 2000)
National Customer Service Manager @ (December 1997 - December 1999)
Customer Service Manager @ (August 1996 - December 1997)
Product and Operations Manager Directory and Operator Services @ (November 1994 - August 1996)
Directory and Operator Services Manager @ (July 1992 - November 1994)
Non Executive Director @ (March 2002 - August 2007)
Mark Davidson Education
IMD 2014-2014
Mark Davidson Skills
Stakeholder Management
Telecommunications
Customer Experience
Customer Service
Business Transformation
Project Delivery
Contact Centers
Mobile Devices
Managed Services
Change Management
Call Center
Service Delivery
Outsourcing
Team Leadership
Business Process Improvement
Vendor Management
Retail
Call Centers
Business Case
Team Management
CRM
Cross-functional Team Leadership
Business Analysis
Employee Engagement
PMO
Sla
Governance
Telco
Strategy
Product Management
Management
Performance Management
Program Management
Broadband
Service Management
Project Portfolio Management
Training
Business Process
Integration
Customer Retention
Professional Services
Culture Change
PRINCE2
IT Service Management
Resource Management
Social Media
Microsoft Office
Cross Functional Team Leadership
Business Development
New Business Development
Sales
Microsoft Excel
Leadership
Mark Davidson Summary
Mark Davidson, based in United Kingdom, is currently a Vice President Customer Experience and Service at loveholidays. Mark Davidson brings experience from previous roles at Webhelp, Facebook and Virgin Media. Mark Davidson holds a 2014 - 2014 IMD. With a robust skill set that includes Stakeholder Management, Telecommunications, Customer Experience, Customer Service, Business Transformation and more. Mark Davidson has 3 emails and 3 mobile phone numbers on RocketReach.
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