Mark Davidson Email & Phone Number
Vice President Customer Experience and Service @ loveholidays
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Mark Davidson Location
- United Kingdom
Mark Davidson Work
- 2025 -now Vice President Customer Experience and Service @
- 2020 -2023 Chief Operating Officer - UK, South Africa, India @
- 2018 -2020 Director Global Partner Management - Scaled Operations @
- 2017 -2018 Executive Director Customer Journeys, Experience and Digital @
- 2017 -2018 Non Exectuive Director Virgin Media Mobile Finance Ltd @
- 2009 -2017 Executive Director Consumer Customer Service and Contact @
- 2015 -2017 Vice President Future Customer Contact Center Tranformation Program - Liberty Go @
- 2000 -2008 Director Group Consumer Customer Service @
- 2004 -2004 Director Contact Centre Transformation @
- 1999 -2000 Group General Manager Consumer Customer Service and Operations @
- 1997 -1999 National Customer Service Manager @
- 1996 -1997 Customer Service Manager @
- 1994 -1996 Product and Operations Manager Directory and Operator Services @
- 1992 -1994 Directory and Operator Services Manager @
- 2002 -2007 Non Executive Director @
Mark Davidson Education
- IMD Business School 2014-2014
Mark Davidson Skills
- Stakeholder Management
- Telecommunications
- Customer Experience
- Customer Service
- Business Transformation
- Project Delivery
- Contact Centers
- Mobile Devices
- Managed Services
- Change Management
- Call Center
- Service Delivery
- Outsourcing
- Team Leadership
- Business Process Improvement
- Vendor Management
- Retail
- Call Centers
- Business Case
- Team Management
- CRM
- Cross-functional Team Leadership
- Business Analysis
- Employee Engagement
- PMO
- Sla
- Governance
- Telco
- Strategy
- Product Management
- Management
- Performance Management
- Program Management
- Broadband
- Service Management
- Project Portfolio Management
- Training
- Business Process
- Integration
- Customer Retention
- Professional Services
- Culture Change
- PRINCE2
- IT Service Management
- Resource Management
- Social Media
- Microsoft Office
- Cross Functional Team Leadership
- Business Development
- New Business Development
- Sales
- Microsoft Excel
- Leadership
Mark Davidson Summary
- Mark Davidson, based in United Kingdom, is currently a Vice President Customer Experience and Service at loveholidays. Mark Davidson brings experience from previous roles at Webhelp, Facebook and Virgin Media. Mark Davidson holds a 2014 - 2014 IMD Business School. With a robust skill set that includes Stakeholder Management, Telecommunications, Customer Experience, Customer Service, Business Transformation and more. Mark Davidson has 4 emails and 3 mobile phone numbers on RocketReach.
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