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Mark Davidson Location
United Kingdom
Mark Davidson Work
Vice President Customer Experience and Service @ (May 2025 - Present)
Chief Operating Officer - UK, South Africa, India @ (March 2020 - September 2023)
Director Global Partner Management - Scaled Operations @ (November 2018 - March 2020)
Executive Director Customer Journeys, Experience and Digital @ (August 2017 - November 2018)
Non Exectuive Director Virgin Media Mobile Finance Ltd @ (May 2017 - October 2018)
Executive Director Consumer Customer Service and Contact @ (January 2009 - August 2017)
Vice President Future Customer Contact Center Tranformation Program - Liberty Go @ (November 2015 - February 2017)
Director Group Consumer Customer Service @ (August 2000 - October 2008)
Director Contact Centre Transformation @ (May 2004 - December 2004)
Group General Manager Consumer Customer Service and Operations @ (December 1999 - August 2000)
National Customer Service Manager @ (December 1997 - December 1999)
Customer Service Manager @ (August 1996 - December 1997)
Product and Operations Manager Directory and Operator Services @ (November 1994 - August 1996)
Directory and Operator Services Manager @ (July 1992 - November 1994)
Non Executive Director @ Telecommunications Industry Ombudsman (March 2002 - August 2007)
Mark Davidson Education
IMD 2014-2014
Mark Davidson Skills
Broadband
Business Analysis
Business Case
Business Process
Business Process Improvement
Business Transformation
CRM
Call Center
Call Centers
Change Management
Contact Centers
Cross-functional Team Leadership
Culture Change
Customer Experience
Customer Retention
Customer Service
Employee Engagement
Governance
IT Service Management
Integration
Managed Services
Management
Mobile Devices
Outsourcing
PMO
PRINCE2
Performance Management
Product Management
Professional Services
Program Management
Project Delivery
Project Portfolio Management
Resource Management
Retail
Service Delivery
Service Management
Sla
Stakeholder Management
Strategy
Team Leadership
Team Management
Telco
Telecommunications
Training
Vendor Management
Social Media
Microsoft Office
Cross Functional Team Leadership
Business Development
New Business Development
Sales
Microsoft Excel
Leadership
Mark Davidson Summary
Mark Davidson, based in United Kingdom, is currently a Vice President Customer Experience and Service at loveholidays. Mark Davidson brings experience from previous roles at Webhelp, Facebook and Virgin Media. Mark Davidson holds a 2014 - 2014 IMD. With a robust skill set that includes Broadband, Business Analysis, Business Case, Business Process, Business Process Improvement and more. Mark Davidson has 3 emails and 3 mobile phone numbers on RocketReach.
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