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Jack Reid Location
Provo, UT, US
Jack Reid Work
Vice President Technical Support and Education @ (January 2019 - Present)
Vice President Technical Support @ (February 2017 - January 2019)
Vice President, Global Technical Support @ (June 2015 - December 2016)
Senior Director, Global Customer Care and Technical Support @ (May 2013 - May 2015)
Senior Manager, Global Enterprise Customer Success @ (January 2009 - April 2013)
Senior Director, Worldwide Engineering Services and Client Care @ Omniture (acquired by Adobe) (January 2004 - January 2009)
Senior Engineer @ (January 2003 - January 2004)
Director of New Media @ Pulitzer Inc (January 1999 - January 2003)
Software Engineer @ OpenMarket (January 1998 - January 1999)
Software Engineer @ TRW (January 1996 - January 1998)
Jack Reid Education
Brigham Young University Marriott School of Business
MBA
2001-2003
Brigham Young University
BS (Computer Science)
1992-1996
Jack Reid Skills
24/7 Operations
Account Management
Acquisition Integration
Agile Methodologies
Analytics
Big Data
Business Operations
Business Strategy
CRM
Change Management
Client Services
Cloud Computing
Cloud-based
Collaborative Leadership
Contact Centers
Cross-functional Team Leadership
Customer Advocacy
Customer Experience
Customer Success
Digital Marketing
Email Marketing
Enterprise Software
Go-to-market Strategy
Integration
Lead Generation
Leadership
Management
Microsoft Excel
MySQL
Omniture
Operations Management
P&L Management
PHP
Performance Management
Process Improvement
Product Management
Professional Services
Relationship Management
SaaS
Social Media
Software Development
Start-ups
Strategic Partnerships
Strategy
Team Leadership
Technical Support
Training
Web Analytics
Web Development
Start Ups
Cloud Based
Cross Functional Team Leadership
Go to Market Strategy
Jack Reid Summary
Jack Reid, based in Provo, UT, US, is currently a Vice President Technical Support and Education at Accela. Jack Reid brings experience from previous roles at Domo, Inc., InsideSales.com, Cornerstone OnDemand and Adobe. Jack Reid holds a 2001 - 2003 MBA @ Brigham Young University Marriott School of Business. With a robust skill set that includes 24/7 Operations, Account Management, Acquisition Integration, Agile Methodologies, Analytics and more. Jack Reid has 2 emails and 2 mobile phone numbers on RocketReach.
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