Ivan Kotzev Email & Phone Number
Senior Research Analyst @ NelsonHall
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Ivan Kotzev Location
- London, England, GB
Ivan Kotzev Work
- 2015 -now Senior Research Analyst @
- 2013 -2015 Group Operations Manager @ SSQ
- 2013 -2013 Telesales Operations Manager @
- 2010 -2012 MBA Graduate 2012 @ Duke University
- 2011 -2011 Summer MBA Intern @
- 2009 -2010 Quality and Training Manager @
- 2007 -2008 Senior Operations Manager, Customer Service @
- 2005 -2007 Continuous Improvement Manager, Customer Service @
- 2004 -2005 Intern, Customer Service @
Ivan Kotzev Education
- Duke University - The Fuqua School of Business
MBA
2010-2012 - American University in Bulgaria
BA (International Relations and Journalism)
2000-2005
Ivan Kotzev Skills
- CRM
- Telecommunications
- Business Analysis
- Team Leadership
- Strategy
- Call Center
- Data Analysis
- Leadership
- Process Improvement
- Marketing Strategy
- Customer Satisfaction
- Performance Management
- Customer Experience
- Outsourcing
- Microsoft Office
- Training
- Cross-functional Team Leadership
- Market Research
- Product Management
- E-commerce
- Consulting
- Europe
- Market
- IBM
- Vendors
- Windows
- Sales
- International Relations
- Finance
- Telemarketing
- Introducing
- Business Administration
- Road
- Contact Centers
- Natural Resources
- Location Intelligence
- Cross Functional Team Leadership
- Scholarships
- Market Growth
- Sage
- Travel
- Management
- Calls
- Short
- Continuous Improvement
- Key Performance Indicators
- Business Modeling
- Hiring
- Contact Management
- Loan Servicing
- Spanish
- Information Systems
- Salesforce.com
- Siemens
- Gaps
- Call Routing
- English
- Bangalore
- Google Apps
- Slate
- Element
- Supervision
- Mass
- Budgeting
- Buying
- New Hire Training
- Customer Service
- Sla
- Wine
- Project Management
- American
- Research
- Reporting
- Call Centers
- Five9
- London
- Stock Management
- Bulgarian
- Multi Language
- Logistics
- Applications
- Siebel
- Communication
- SAP Business One
- Customer Service Management
- Operational Activities
- Cost Savings
- Consolidating
- Usability
- Operations
- Marketing
- Indian
- Avaya Technologies
- Project
- Small Business
- France
- Seat
- Isd
- Business Process Mapping
- Pricing
- Change Requests
- Spain
- Responsibility
- Internal Audit
- Usa
- E Commerce
- Attrition
- International
- Art
- Broadband
- End to End
- Bulgaria
- Inspired
- Reviews
- System Migration
- E Learning
- Mobile Telephony
- Customer Experience Management
- India
- Rate
- Agents
- Rentals
- Italy
- Business Schools
- Inbound Marketing
- Software Development
- Conversion Rate
- Coordinated
- Cabinet
Ivan Kotzev Summary
- Ivan Kotzev, based in London, England, GB, is currently a Senior Research Analyst at NelsonHall. Ivan Kotzev brings experience from previous roles at SSQ, AlwaysOnVacation, Duke University and Infosys. Ivan Kotzev holds a 2010 - 2012 MBA @ Duke University - The Fuqua School of Business. With a robust skill set that includes CRM, Telecommunications, Business Analysis, Team Leadership, Strategy and more. Ivan Kotzev has 2 emails and 2 mobile phone numbers on RocketReach.
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