ITSM Evolution Information

ITSM Evolution offers services which help organizations to manage their IT services. By applying international standards, innovative knowledge and our best practices we enable grow of your business. Optimization of internal processes and tools supporting them will have very positive impact on organization's budget and it's stability. Our consultants deliver smooth IT process improvements which will help your IT department gain higher maturity levels. We know that time is money so we promote the change of old fashion way of managing IT process to the more agile attempt in controlled way. Improvements can be delivered on both: process documentation and ITSM platform levels. Main technologies recommended by ITSM Evolution are BMC Remedy and ServiceNow. Both companies are world leaders according to Gartner’s Magic Quadrant for IT Service Support Management Tools. Keywords: ITIL, COBIT, TOGAF, Maturity, Governance, BMC Remedy, ServiceNow, Cherwell, Incident, Problem, Change, Asset, Configuration Management, CMDB, Lean IT, Service Management