Issac Thomas Email & Phone Number
General Manager - Customer Care @ Globacom
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Issac Thomas Location
- Lagos, Nigeria
Issac Thomas Work
- General Manager - Customer Care @ (March 2010 - Present)
- General Manager - Customer Services @ (August 2005 - March 2010)
- Senior Manger- Customer Services @ (November 1996 - August 2005)
- Regional Head- Software Training @ Universal Institute of Information Technology (August 1992 - November 1996)
Issac Thomas Education
- Manipal Institute of Technology
Master of Business Administration (Systems & Marketing)
1990-1992 - Mahatma Gandhi University, Keralam
Bachelor's Degree (Science)
1988-1990
Issac Thomas Skills
- 2G
- Analytical Skills
- BSS
- Billing
- Billing Systems
- Budgeting
- Business Analysis
- Business Development
- Business Relationship Management
- Call Center
- Call Center Development
- Call Centers
- Client Relations
- Coaching
- Customer Engagement
- Customer Experience
- Customer Lifecycle Management
- Customer Loyalty
- Customer Marketing
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Employee Training
- GSM
- Interpersonal Skills
- Leadership
- Management
- Negotiation
- People Development
- People Management
- Problem Solving
- Process Automation
- Project Management
- Provisioning
- Service Delivery
- Service Delivery Management
- Soft Skills
- Strategic Planning
- Strategic Thinking
- Strategy
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Telecommunications
- Training
- Training Delivery
- Training and Development (HR)
- VAS
- Vendor Management
- Customer Relationship Management Crm
- Microsoft Office
- JavaScript
- Software Development
- Customer Relationship Management
Issac Thomas Summary
- Issac Thomas, based in Lagos, Nigeria, is currently a General Manager - Customer Care at Globacom. Issac Thomas brings experience from previous roles at Vodafone Idea Limited, Vodafone (BPL Mobile) and Universal Institute of Information Technology. Issac Thomas holds a 1990 - 1992 Master of Business Administration in Systems & Marketing @ Manipal Institute of Technology. With a robust skill set that includes 2G, Analytical Skills, BSS, Billing, Billing Systems and more. Issac Thomas has 2 emails and 1 mobile phone numbers on RocketReach.
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