IRMA Insights uses 28 technologies like Aspect Self Service, Aspect Software, and Aspect Workforce Optimization. View IRMA Insights's complete Tech Stack.
IRMA Insights Customer Management Technology
Aspect's Self Service is an AI-powered Interactive Text Response solutions such as Facebook Messenger or SMS chatbots, to mobile solutions fully integrated with the contact center _ digital self-service omni-channel experiences that leverage the latest generation of natural language understanding technologies and smartphone capabilities.
Aspect Software is a leading provider of integrated omni-channel customer engagement, contact center, and workforce optimization software for midsize businesses and enterprises.
Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.
Verint Workforce Optimization helps contact centers and customer care teams to monitor, evaluate & improve their performance, skills & customer service.
IRMA Insights HR Technology
Aspect provides a full suite of workforce optimization solutions.
IRMA Insights Communications Technology
Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.
Avaya Aura Application Enablement Services (AE Services) is a server-based software solution that provides an enhanced set of telephony APIs.
Avaya Interaction Center software suite provides enterprise-class control of contact center communications across multiple channels: voice, video, email, Web chat, and IP telephony. It simplifies the management process, helping companies maintain high levels of service. Its open-standards-based architecture simplifies design, deployment, and maintenance, so businesses can easily integrate it with their own data, applications, and switching systems, as well as those of their partners.
Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly
Avaya Proactive Contact is a outbound platform for creation and management of outbound and blended campaigns and customer communications.
Gmail is a free, advertising-supported email service offered as part of Google's G Suite, with 15GB of storage, color-coded inbox filters and unsend button.
IRMA Insights Sales Technology
Avaya Contact Center Suite is all-in-one omnichannel contact center solution that can be used to efficiently serve customers whether they contact through diffrent modes using a single-agent desktop interface.
IRMA Insights Programming Languages And Frameworks Technology
C# is a general-purpose, multi-paradigm programming language encompassing strong typing, lexically scoped, imperative, declarative, functional, generic, object-oriented (class-based), and component-oriented programming disciplines.
Font Awesome makes it easy to add vector icons and social logos to their website.
Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.
JavaScript is the programming language of HTML and the Web.
MySQL is an open source database that supports scalable web-based and embedded database applications.
PHP: Hypertext Preprocessor is a server-side scripting language designed for Web development, but also used as a general-purpose programming language. PHP code may be embedded into HTML code, or it can be used in combination with various web template systems, web content management systems, and web frameworks.
Visual Basic .NET (VB.NET) is a multi-paradigm, object-oriented programming language, implemented on the .NET Framework.
IRMA Insights Business Intelligence And Analytics Technology
Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.
IRMA Insights Marketing Technology
Google Tag Manager helps marketers control the end-to-end process of adding website tags.
Twitter is a microblogging and social networking service on which users post and interact with messages known as "tweets".
IRMA Insights Collaboration Technology
G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.
IRMA Insights Devops And Development Technology
Hostinger is a web hosting service provider and domain registrar.
Yoast offers plugins to improve SEO and optimize web sites and blogs.
IRMA Insights Platform And Storage Technology
Linux is a family of open source Unix-like operating systems based on the Linux kernel.
LiteSpeed Web Server (LSWS) is a high-performance Apache drop-in replacement.
IRMA Insights IT Management Technology
Mendix, developers manage the entire app lifecycle in one place, enabling better transparency, faster development, seamless collaboration and feedback.
Top IRMA Insights Employees
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Anthony Mook
IT Manager at IRMA Insights
Singapore1 -
1
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Diane A.
Team Manager at IRMA Insights
Singapore1
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