Interscope Technologies SA Information

Interscope Technologies has been associated with Telkom for the last 15 years, providing uncompromising 24/7 hardware and software support for their sophisticated call centre infrastructure. Sipho Ndlovu, the majority shareholder of Interscope, Says the company aims to be a leader in providing information technology solutions and services particular to the telecoms market in the African region. The company is a certified reseller of Aspect Solutions products in South Africa. Ndlovu says, "Our Company has a staff complement of 23 people, the majority of which are technically trained in South Africa, the United Kingdom, and the United States of America." Their Contact Centre products, both hardware and software, are sourced from the USA. They consist of complete suites that include all call centre applications like recorders, quality tools, workforce management and interactive voice response (IVR) Back Office Optimization, Speech Analytics and Voice Biometrics. Interscope offers 24/7 maintenance support on all hardware and software. A help desk monitors system faults on our Unified Omni Channel platform. The company identifies and specifies hardware and software requirements for businesses based on their requirements, as well as tracking and fixing reported faults on the system.