Interactive Intelligence Group Inc Technology Stack

Acme Packet (part of Oracle) provides voice, data and communications services and applications across IP networks for service providers and enterprises

Adobe Connect web conferencing software service offers online meetings for collaboration, virtual classrooms and more.

AT&T is a US-based telecoms company, and the second largest provider of mobile services and the largest provider of fixed telephone services in the US.

AT&T Connect streamlines real-time conferencing with web, audio, and video in a single, easy-to-use tool.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Cisco collaboration offers a range of collaboration endpoints, from IP phone and video devices to Web, mobile and desktop endpoints.

Cisco Contact Center provides a secure, available, and sophisticated contact center software solution for large number of agents and interactive voice solution.

Cisco IP Phones is a portfolio of phone systems that deliver business-grade, voice communication services to customers worldwide.

AddSearch is a complete search and search analytics tool that customizes and provides reports on website searches. AddSearch is mobile friendly and let it prioritize results based on popularity and preference.

Amazon Kinesis makes it easy to collect, process, and analyze real-time, streaming data. Amazon Kinesis offers key capabilities to cost-effectively process streaming data at any scale, along with the flexibility to choose the tools that best suit the requirements of application. With Amazon Kinesis, businesses can ingest real-time data such as video, audio, application logs, website clickstreams, and IoT telemetry data for machine learning, analytics, and other applications.

Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables developers to decouple and scale microservices, distributed systems, and serverless applications.

Apache Avro is a row-oriented remote procedure call and data serialization framework developed within Apache's Hadoop project. It uses JSON for defining data types and protocols, and serializes data in a compact binary format.

Apache Druid is an open source, high performance real-time analytics database. It is designed to quickly ingest massive quantities of event data, and provide low-latency queries on top of the data.

AWS Auto Scaling is the ability to increase or decrease the desired count of tasks in Amazon EC2 service automatically.

AWS Data Pipeline is a web service that helps users reliably process and move data between different AWS compute and storage services, as well as on-premises data sources, at specified intervals.

Azure SQL is a relational database platform that is present in the cloud where users can host the data and use it as a service.

AddThis provides social engagement tools, APIs and services personalizing websites for engagement, monetization and traffic boosting

Adobe Digital Marketing Suite is an integrated all-in-one marketing suite that allows companies of all sizes to personalize, optimize, and measure digital campaigns and customer experiences for optimal performance.

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey.

Amazon Athena is a serverless, interactive query service to query data and analyze big data in Amazon S3 using standard SQL.

Our interactive content creation platform empowers marketers and designers to build rich, engaging digital content, no coding required.

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Akamai Technologies, Inc. is an American content delivery network and cloud service provider. Akamai's content delivery network is one of the world largest distributed computing platforms, responsible for serving between 15% and 30% of all web traffic.

Akamai is a content delivery network (CDN) services provider for media and software delivery, and cloud security solutions.

Amazon CloudFront is a content delivery web service.

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to facilitate web-scale computing for developers.

Ansible is open source software that automates software provisioning, configuration management, and application deployment. Ansible connects via SSH, remote PowerShell or via other remote APIs.

Bitbucket is a Git and Mercurial project hosting site enabling developers to share and collaborate on projects, with built-in CI/CD tool.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

Adobe Marketing Cloud provides comprehensive set of digital marketing solutions for all of your marketing needs.

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for businesses to deliver better customer service.

Aspect Software is a leading provider of integrated omni-channel customer engagement, contact center, and workforce optimization software for midsize businesses and enterprises.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Engage is a cloud-based messaging app for instant, 1 to 1 sales on the web.

Aha! is a cloud-based idea management solution designed to help project managers and R&D teams design product roadmaps and share strategic initiatives

Akamai mission is to make digital experiences fast, intelligent and secure. their intelligent edge platform surrounds everything, from the enterprise to the cloud.

Cisco Routers deliver virtualized applications and highly secure collaboration through the widest array of WAN connectivity at high performance that offers concurrent services at up to 75 Mbps.

Cisco Catalyst switches bring wired and wireless together to help you drive digital transformation, enforce security, and simplify your network.

Cisco Routers provides intent-based networking for the WAN, LAN, and cloud. These routers include advanced analytics, application optimization, automated provisioning, and integrated security to deliver a complete solution.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Cisco Unified Contact Center Express (UCCX) is a "contact center in a box" that provides a secure and easy to deploy customer interaction management solution for up to 400 agents.

Cisco VPN is the designs, manufactures, and sells internet protocol based networking and other products related to the communications and information technology industry worldwide.

HAProxy is the commercial version of its popular load balancer and application delivery controller, is now available on AWS Marketplace.

Amazon API Gateway is a fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale.

Amazon Aurora is a MySQL and PostgreSQL-compatible relational database built for the cloud, that combines the performance and availability of traditional enterprise databases with the simplicity and cost-effectiveness of open source databases.

Amazon DynamoDB is a flexible NoSQL database service.

ElastiCache is a web service that makes it easy to deploy, operate, and scale an in-memory cache in the cloud.

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

Amazon SWF helps developers build, run, and scale background jobs that have parallel or sequential steps.

AngularJS is a JavaScript-based open-source front-end web application framework mainly maintained by Google and by a community of individuals and corporations to address many of the challenges encountered in developing single-page applications.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

Amazon Batch is a fully managed batch processing service offered by AWS. It enables developers, engineers, and scientists to easily and efficiently run hundereds of thousands of batch computing jobs on AWS.

Amazon Drive, formerly known as Amazon Cloud Drive, is a cloud storage application managed by Amazon. The service offers secure cloud storage, file backup, file sharing, and photo printing services.

Amazon Elastic Block Store (Amazon EBS) is an easy to use, high-performance, block-storage service designed for use with Amazon Elastic Compute Cloud (EC2) for both throughput and transaction intensive workloads at any scale.

Cloud based storage systems by AWS.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

The Apache HTTP Server is a powerful and flexible HTTP/1.1 compliant web server.

Apache ZooKeeper is an effort to develop and maintain an open-source server which enables highly reliable distributed coordination.

AWS Lambda is an event-driven, serverless computing platform provided by Amazon as a part of Amazon Web Services. It lets clients run code without provisioning or managing servers.

Amazon Elastic MapReduce is a web service that makes it easy to quickly process vast amounts of data.

Amazon Forecast is a fully managed, machine learning service by AWS, designed to help users produce highly accurate forecasts from time-series data.

Amazon QuickSight is a very fast, cloud-powered BI service to build visualizations, perform ad-hoc analysis, and get business insights.

Apache Spark MLlib is an open source, scalable machine learning library, with APIs in Java, Scala, Python, and R.

AWS Glue is a fully managed ETL (extract, transform, and load) service to discover, prepare, and combine data for analytics, machine learning, and application development.

Campaign Monitor is the leading provider of professional-grade email marketing and automation software for growing businesses.

Gainsight uses big data analytics from multiple customer intelligence sources to generate actionable insights to manage retention, reduce churn, upsell & more.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Atlassian Cloud provides full suite of collaboration products for teams: JIRA, Bitbucket, Confluence, Trello, Jira Service Desk and more.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

Azure Files offers serverless file shares, accessible via Server Message Block (SMB), Network File System (NFS ) and FileREST protocols.

Cvent provides online event planning and management, web survey and email marketing software for event planners, attendees and hospitality venues across industries, globally. The software supports the entire event lifecycle, from marketing and initial registration through to event check in & beyond.

Drupal is an open source content management platform powering millions of websites and applications. Its built, used, and supported by an active and diverse community of people around the world.

Eventbrite is an event management solution which helps businesses to plan, manage, & grow events through tools such as ticketing, attendee tracking, & marketing.

Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.

Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people.

AutoCAD is computer-aided design (CAD) software that architects, engineers, and construction professionals rely on to create precise 2D and 3D drawings.

My Hours is a cloud-based time tracking solution best suited for small teams and freelancers.

Teamwork is a cloud-based project management solution that provides businesses functionalities to manage different operations of a project.

AWS Device Farm is an application testing service that lets developers improve the quality of web and mobile apps by testing them across an extensive range of desktop browsers and real mobile devices; without having to provision and manage any testing infrastructure.

Bugzilla is a robust, featureful and mature defect-tracking system, or bug-tracking system. Defect-tracking systems allow teams of developers to keep track of outstanding bugs, problems, issues, enhancement and other change requests in their products effectively. Simple defect-tracking capabilities are often built into integrated source code management environments such as Github or other web-based or locally-installed equivalents. We find organizations turning to Bugzilla when they outgrow the capabilities of those systems - for example, because they want workflow management, or bug visibility control (security), or custom fields.

Mocking framework for unit tests in Java.

Sauce Labs provides the worlds largest continuous testing cloud for web and mobile applications. Sauce Labs enables modern development teams to deliver apps faster, improve quality and increase efficiency by providing development and quality teams with instant access to the test coverage, scalability, and analytics they need to deliver a flawless digital experience.

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

Functional testing and test automation tool.

SoapUI is an Open Source functional testing tool for API testing.

AWS Identity and Access Management (IAM) enables users to manage access to AWS services and resources securely.

AWS IoT offers services for all layers of security, including preventive security mechanisms, like encryption and access control to device data, and a service to continuously monitor and audit configurations.

AWS Security Hub gives a comprehensive view of security alerts and security posture across the AWS accounts.

AWS Shield is a managed Distributed Denial of Service (DDoS) protection service that safeguards web applications running on AWS.

Azure Content Delivery Network (CDN) offers developers a global solution for rapidly delivering high-bandwidth content to users by caching their content at strategically placed physical nodes across the world.

Barracuda Email Security Gateway offers comprehensive protection from email-based threats.

Blue Coat is a proxy-based cybersecurity and network management solution designed for network administrators and security professionals. It enables users to leverage the deployment of endpoint security controls, authenticate users for secure web access, terminate malicious traffic, and accelerate SSL-encrypted traffic.

Cisco ASA Software delivers enterprise-class security capabilities for the ASA security family in a variety of form factors.

Concur is an integrated travel and expense management solution.

Egencia is a corporate travel management system.

Host Analytics is the provider of scalable, cloud-based enterprise performance management (EPM) solutions. It helps finance teams automate their financial planning, consolidation, and reporting so they can get more done faster, make fewer mistakes, have more time to do value-added analysis, and drive alignment across the organization.

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

Microsoft Dynamics AX is an enterprise resource planning (ERP) solution for mid-size to large companies.

Microsoft Dynamics GP (formerly Great Plains) is a part of Microsoft Dynamic family which was designed for small and midsize business. It is a combination of business intelligence, collaboration and communication tools that connects the many moving parts of your organization, giving you better visibility into and control over whats going on in your

NetSuite is the world's leading cloud business management software suite made specifically for the needs of high-growth and mid-sized businesses.

DocuSign is a secure, web-based Digital Transaction Management (DTM) platform and eSignature solution. 

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

Oracle Consulting offers services and methodologies designed to address technology needs ranging from strategic planning to enterprise system optimization.

Xerox suite is set of products used for business process services and document management.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.

Force Management is a sales effectiveness consulting firm that helps B2B companies increase revenue and improve sales margins.

InsideView, the leading provider of sales intelligence, increases productivity and revenue by delivering relevant business and social insights at the point of need. Our award-winning technology gathers and analyses information from the most relevant social media, user-contributed and proprietary editorial sources to provide compelling insights.

Intel's innovation in cloud computing, data center, Internet of Things, and PC solutions is powering the smart and connected digital world we live in.

Dynamics CRM is a customer relationship management solution from Microsoft, made available as cloud, on-premise or a hybrid solution.

Oracle CRM is customer relationship management system created by Oracle Corporation.

Oracle CRM on Demand is a hosted SaaS application for sales force automation and analytics.