Interactive Engineering Consortium, LLC Information

IEC is a provider of world class on-premise and cloud contact center solutions. At IEC, our mission is to provide the absolute best of the best when it comes to developing, implementing, customizing, and consulting for contact center projects of all sizes across any industry. Our contact centers are built using Genesys and Interactive Intelligence technology – including the groundbreaking PureCloud by Genesys integrated cloud contact center solution. This robust solution offers a full suite of contact center features – such as IVR, ACD, multichannel routing, and CRM integration – provided by a single vendor to create a hassle-free contact center management experience. To help you get the most out of your contact center, IEC’s experienced engineers will optimize your instance – implementing the right features for your organization and building custom contact center add-ons to relieve common pain points. We are highly experienced at dealing with complex contact center architectures and solutions to ensure they are implemented and maintained correctly and work the way you need them to. IEC provides a wide array of services to add value to your project, including implementation services, handler development, Interaction Center Extension Library (ICE Lib) development, consulting services, and managed care services. We’ve worked with large and small organizations, including several Fortune 500 companies and government agencies. IEC is committed to providing boutique-quality customer service so that you’re always taken care of to the highest standard. With us, you’re not just another contact center client. We know your name and work closely with you to meet all your contact center needs as they emerge and evolved over time.