Inter-Active Telecom (Pty) Ltd Information

We, are Inter-Active. We Hear You! We Get You! We Follow Through! We help our Customers to Design, Adopt and Implement their Digital Communication Strategy to make it easier for them to do business with their Customers, and easier for their Customers to do business with them. Our Vision: "Become the one, valuable, efficient and trustworthy source of service delivery in digital communication channels and customer interaction experience management". We deliver tailor-made solutions to meet your CX strategy, and apply meaningful AI for intuitive customer journeys. Our conversational AI technology helps improve the customer experience by automating customer service requests, new customer sign-ups and pinpointing root causes behind customer challenges. We digitally Transform your channel availability through Conversational Interfaces and Artificial Intelligence (AI). Through our strategic, international partnerships, we bring you real solutions to help your business digitise inbound and outbound customer interaction channels, customer interaction maximization and business process mining and management. We deliver: • Digital Business Consulting Services • Conversational Artificial Intelligence • Workforce Maximization as a Service (WFMaaS) • Quality Management as a Service (QMaaS) • Interaction Management as a Service (IMaaS) – Channel Agnostic • Lean-Agile practice and deployment management with a non-legacy project approach offering SAFe® to drive transparency, reduce costs, uplift employee engagement and improve customer satisfaction