Infinity Contact Centre Solutions (ICCS) Information

The Infinity Contact Manager platform is used by the world’s largest outsourcers and blue chips to manage customer contacts while reducing cost-to-serve. Our experts will rapidly tailor a solution to meet your unique challenges and deliver: workflow, CRM, dialler, quality and performance enhancement systems, through to end-to-end systems for multichannel inbound & outbound communications. The Infinity Contact Manager Suite provides: • Rapid CRM with unified agent desktop • Contact management & Scripting • Knowledge base and Agent knowledge assessments • Performance reporting & KPI alerts • Agent Quality Assurance & Timesheets • Predictive dialling & CTI These modules can be deployed as individual point solutions or as a fully-integrated platform via either: • Cloud, on-demand, hosted systems • Software only for local installation • Outsourced managed platform with all-inclusive services The Infinity Unique Value Guarantee: A 20% performance improvement ... or you pay nothing for our software!