Ilaria Giordano Email
Digital Innovation and Process Excellence Specialist – Water Sector @ ACEA PRODUZIONE SPA
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Ilaria Giordano Location
- Rome, IT
Ilaria Giordano Work
- 2025 - now Digital Innovation and Process Excellence Specialist – Water Sector @
- 2016 - 2025 Head of Customer Operations, Customer Experience, and Outsourcer Management Water and Power Utilities @
- 2015 - 2016 Sales Manager (Corporate Payment, Large accounts) @
- 2014 - 2015 Project Manager (Global Merchant Network Strategy) @
- 2013 - 2014 Head of Contact Center (Japa Merchant Operations ) @
- 2011 - 2013 Contact Center Senior Manager (EMEA Merchant Operations) @
- 2010 - 2011 Credit Operations Senior Manager @
- 2009 - 2010 Team Leader Credit Operations @
- 2007 - 2009 Team Leader Credit Collecting Italy @
- 2005 - 2007 Senior Credit Analyst @ Parr Credit Srl
- 2005 - 2005 Assistant Director @
- 2002 - 2005 Account Receivable Specialist @
- 2000 - 2002 Apprenticeship and legal practice @ Law Firm
Ilaria Giordano Education
- lifecoachitaly
Advanced Coach Academy L2 ICF
2026 - 2026 - Escuela Europea de Coaching
COACHING SCHOOL ICF L1 (Human Resources Management/Personnel Administration, General)
2020 - 2020 - Luiss Guido Carli University
LEADERSHIP ACADEMY (Organizational Leadership; Innovation; Project management)
2018 - 2018 - Sapienza Università di Roma
Post graduate Project Management (PROJECT, PROGRAM AND PORTFOLIO MANAGEMENT)
2015 - 2015 - MIDIFORM MASTER
MASTER (MARKETING & MANAGEMENT)
2000 - 2001 - Sapienza Università di Roma
Bachelor of Laws - LLB (Private - Public - Trade)
1992 - 2000 - Liverpool John Moores University
Scolarship (Research for graduate dissertation) (International Private Law)
1999 - 1999 - Stockholm University
Erasmus (International & European Law)
1996 - 1997
Ilaria Giordano Skills
- Credit
- Credit Cards
- Financial Risk
- Credit Risk
- CRM
- Banking
- Portfolio Management
- Strategy
- Management
- Finance
- Relationship Management
- Analysis
- Financial Institutions
- Payments
- Leadership
- Cross-functional Team Leadership
- Merchant Services
- Project Management
- Business Strategy
- Change Management
- Public Speaking
- Sales
- Healthcare
- Team Leadership
- Solutions
- Operations
- Cross Functional Team Leadership
- Financial Analysis
- Express.js
- Customer Journeys
Ilaria Giordano Summary
- Ilaria Giordano, based in Rome, IT, is currently a Digital Innovation and Process Excellence Specialist – Water Sector at Acea. Ilaria Giordano brings experience from previous roles at Acea and American Express. Ilaria Giordano holds a 2026 - 2026 Advanced Coach Academy L2 ICF @ lifecoachitaly. With a robust skill set that includes Credit, Credit Cards, Financial Risk, Credit Risk, CRM and more. Ilaria Giordano has 2 emails on RocketReach.
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