IKUSI Technology Stack

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.

Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.

Akamai Technologies, Inc. is an American content delivery network and cloud service provider. Akamai's content delivery network is one of the world largest distributed computing platforms, responsible for serving between 15% and 30% of all web traffic.

Ansible is open source software that automates software provisioning, configuration management, and application deployment. Ansible connects via SSH, remote PowerShell or via other remote APIs.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

Drupal is an open source content management platform powering millions of websites and applications. Its built, used, and supported by an active and diverse community of people around the world.

GitLab is a web-based Git-repository manager with wiki, issue-tracking and CI/CD pipeline features, using an open-source license, developed by GitLab Inc.

Jenkins is an open source automation server written in Java. Jenkins helps to automate the non-human part of the software development process, with continuous integration and facilitating technical aspects of continuous delivery. It is a server-based system that runs in servlet containers such as Apache Tomcat.

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity.

YouTube is a video sharing service where users can watch, like, share, comment and upload their own videos. The video service can be accessed on PCs, laptops, tablets and via mobile phones.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

Apache Kafka is an open-source message broker project developed by the Apache Software Foundation written in Scala.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

Java is a programming language and computing platform.

JavaScript is the programming language of HTML and the Web.

MongoDB is the next-generation NoSQL database that helps businesses transform their industries by harnessing the power of data.

MySQL is an open source database that supports scalable web-based and embedded database applications.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

BroadSoft, a part of Cisco, is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks.

Cisco collaboration offers a range of collaboration endpoints, from IP phone and video devices to Web, mobile and desktop endpoints.

Cisco IP Phones is a portfolio of phone systems that deliver business-grade, voice communication services to customers worldwide.

Cisco Tandberg is a range of video conferencing equipment.

Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable and manageable call control and session management.

Cisco VoIP phone systems lets users make phone calls over an IP (Internet protocol) data network.

Cisco WebEx is a cloud-based communication & collaboration app which combines screen sharing with voice & video conferencing, call recording, mobile apps & more.

CentOS is a Linux distribution that aims to be functionally compatible with its upstream source, Red Hat Enterprise Linux (RHEL).

Debian is an operating system with the set of basic programs and utilities that make the computer run.

Dell sells personal computers, servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players and also electronics built by other manufacturers. The company is well known for its innovations in sup...

Docker is an open platform that enables developers and system administrators to create distributed applications.

Linux is a family of open source Unix-like operating systems based on the Linux kernel.

Microsoft Azure is a cloud computing platform and infrastructure for building, deploying, and managing applications and services.

NetApp offers hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation.

Nutanix is a virtualized datacenter platform that provides disruptive datacenter infrastructure solutions for implementing enterprise-class.

Application Centric Infrastructure (ACI) simplifies, optimizes, and accelerates the application deployment lifecycle in next-generation data centers and clouds.

Cisco ASA Software delivers enterprise-class security capabilities for the ASA security family in a variety of form factors.

Cisco Email Security protects against ransomware, business email compromise, spoofing, and phishing.

Cookiebot is a GDPR and ePrivacy compliant cookie and online tracking solution.

ForeScout CounterACT is a security solution that dynamically identifies and evaluates network infrastructure, devices and applications.

Kaspersky offers security systems designed for small business, corporations and large enterprises.

Radware Ltd. is an cybersecurity and application delivery product for physical, cloud and software-defined data centers.

Cisco Catalyst 6500 Series Switches are widely deployed campus backbone switches. They are optimized for Multigigabit Ethernet services to help you protect your network investment.

Cisco Routers provides intent-based networking for the WAN, LAN, and cloud. These routers include advanced analytics, application optimization, automated provisioning, and integrated security to deliver a complete solution.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Fortinet is a provider of network security appliances that include firewalls, security gateways, and complementary products.

Juniper helps design, develop, and sells network products and services worldwide.

Moz PRO combines SEO management, social media monitoring, actionable recommendations, and so much more in one easy-to-use platform.

Nielsen is a leading global information and measurement company that enables companies to understand consumers and consumer behavior.

SEMrush is a marketing toolkit designed for digital marketing professionals, with tools for optimizing strategies across SEO, PPC, social media, content and PR.

Twitter is a microblogging and social networking service on which users post and interact with messages known as "tweets".

Red Hat is the leading provider of enterprise open source solutions, including high-performing Linux, cloud, container, and Kubernetes technologies.

ServiceNow is a platform-as-a-service provider of IT service applications.

Veritas is a line of data management software solutions designed for IT administrators. It enables users to accelerate digital transformation, manage multi-cloud data, provide data protection, optimize storage, and ensure compliance and workload portability.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do.

Teamwork is a cloud-based project management solution that provides businesses functionalities to manage different operations of a project.

Verint Workforce Optimization helps contact centers and customer care teams to monitor, evaluate & improve their performance, skills & customer service.

Performance marketing soltuion.