Ido Efrat Email
Chief Operating Officer @ CSMS
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Ido Efrat Location
- Sofia, BG
Ido Efrat Work
- Chief Operating Officer @ (February 2023 - Present)
- Chief Customer Officer @ (October 2021 - February 2023)
- Head of Customer Operations @ (December 2016 - October 2021)
- Head Of Operations @ (December 2015 - December 2016)
- Head Of Department @ (May 2013 - December 2015)
- Contact Center Lead - DACH @ (January 2010 - January 2013)
- IKG Munich @ IKG Munich (January 2004 - January 2009)
Ido Efrat Education
- The Open University of Israel
Bachelor's degree (BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES)
2003-2007
Ido Efrat Skills
- Automation
- Business Development
- Business Operations
- Business Relationship Management
- CSAT
- Casino Management
- Contact Center Consulting
- Contact Center Management
- Contact Center Optimization
- Contact Centers
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Support
- Digital Marketing
- English
- German
- Hebrew
- Intelligence
- International Relations
- Leadership
- Management
- Microsoft Office
- Online Casino
- Online Gambling
- Operations Management
- Project Management
- Revenue Analysis
- Sales Operations
- Sportsbook
- Strategic Planning
- Team Leadership
- User Experience (UX)
- iGaming
- player protection
Ido Efrat Summary
- Ido Efrat, based in Sofia, BG, is currently a Chief Operating Officer at Playtech Managed Services. Ido Efrat brings experience from previous roles at Playtech Managed Services and Paragon ICC , a Playtech Company. Ido Efrat holds a 2003 - 2007 Bachelor's degree in BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES @ The Open University of Israel. With a robust skill set that includes Automation, Business Development, Business Operations, Business Relationship Management, CSAT and more. Ido Efrat has 1 emails on RocketReach.
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