Idit Matas Email & Phone Number
Head of Technical Support @ Port ltd
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Idit Matas Location
- New York, NY, US
Idit Matas Work
- Head of Technical Support @ (June 2025 - Present)
- Head of Technical Support @ (May 2023 - February 2025)
- Senior Technical Support Manager @ (August 2022 - May 2023)
- Technical Support Manager @ (March 2021 - August 2022)
- Technical Support Team Lead @ (January 2020 - March 2021)
- Team Lead, Support Tier 2 @ (April 2017 - January 2020)
- Senior Support Engineer, Tier 3 @ (June 2014 - April 2017)
- Team Lead, Professional Services @ (March 2013 - June 2014)
- Support Engineer, Tier 3 @ (January 2012 - March 2013)
- Project Manager and SEO Strategist @ (December 2010 - June 2011)
- Psychometric Teacher @ Ankori Psychometry (September 2006 - July 2010)
Idit Matas Education
- Tel Aviv University
Master of Business Administration (M.B.A.) (Information Technology)
2012-2015 - Tel Aviv University
Bachelor of Science (BSc) (Industrial Engineering and Management)
2006-2010
Idit Matas Skills
- API Support
- Access
- Agile Methodologies
- Amazon Web Services (AWS)
- Big Data
- Big Data Analytics
- C
- C#
- Cloud Computing
- Communication
- Cross-functional Leadership
- Customer Experience Strategy
- Customer Retention
- Data
- Data Analysis
- Data Analytics
- Data Warehousing
- Database Implementation Support
- Databases
- Developer Documentation
- Developer Experience
- Developer Support Leadership
- Developer Tools Support
- Digital Marketing
- Docker Products
- Generative AI
- Google Analytics
- Grafana
- HTML
- Hiring
- Integration Support
- Internet Troubleshooting
- Interview Skills Training
- Interviewing
- JavaScript
- Jira
- Kubernetes
- Leadership
- Linux
- MS Project
- MySQL
- Online Advertising
- Online Marketing
- Operational Scaling
- Post-Sales Strategy
- Presentations
- Process Improvement
- Product Demonstration
- Public Speaking
- Quality Assurance
- Query Writing
- Real-time Data
- SDK Support
- SEO
- SQL
- SQL Server
- SaaS Scaling
- Salesforce Service Cloud
- Software Development
- Software as a Service (SaaS)
- Strategic Planning
- Support Automation
- Support Engineering Leadership
- Support Management
- Support Operations
- Teaching
- Team Leadership
- Technical Escalation Management
- Technical Support Strategy
- Web Applications
- Zendesk
Idit Matas Summary
- Idit Matas, based in New York, NY, US, is currently a Head of Technical Support at Port.io. Idit Matas brings experience from previous roles at Firebolt and Datadog. Idit Matas holds a 2012 - 2015 Master of Business Administration (M.B.A.) in Information Technology @ Tel Aviv University. With a robust skill set that includes API Support, Access, Agile Methodologies, Amazon Web Services (AWS), Big Data and more. Idit Matas has 2 emails and 2 mobile phone numbers on RocketReach.
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