ICR Evolution Information

At ICR Evolution we help you connect with your customers in an agile, simple, efficient and productive way. Our software Evolution allows you to be where your customers are, at the right time and in the most natural way. Answer calls, emails, chats and social media messages from the same platform to offer a 100% omnichannel customer service experience. We are a flexible and dynamic work team, with a successful journey in the customer experience sector. Our inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech recognition technology (IVR), predictive dialer, CTI, omnichannel communications management, scripting functionalities and workflow design. A user-friendly solution is key to us, which is why we have gone for a simple web architecture.