Ian Jacobs Email & Phone Number
VP, Lead Analyst @ Opus Research
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Ian Jacobs Location
- Santa Rosa, CA, US
Ian Jacobs Work
- VP, Lead Analyst @ (October 2024 - Present)
- VP, Research Director, Customer Experience @ (April 2021 - October 2024)
- Principal Analyst @ (June 2014 - April 2021)
- Customer Experience Evangelist @ (October 2012 - June 2014)
- Principal Analyst @ (August 2008 - October 2012)
- Senior Analyst, Contact Center and CRM @ (November 2005 - August 2008)
- Senior Analyst, CRM @ (January 2004 - January 2005)
- Analyst, Enterprise Applications @ (December 2000 - January 2004)
Ian Jacobs Education
- Rutgers University
Bachelor of Arts - BA (Sociology)
- Rutgers University
Bachelor of Arts - BA (Comparative Literature)
- Stanford University
MA (Journalism)
Ian Jacobs Skills
- Research Skills
- Public Speaking
- Presentation Skills
- Industry Analyst Relations
- Executive Visibility
- Due Diligence
- Competitive Intelligence
- Thought Leadership
- Competitive Analysis
- Market Research
- Social Media
- Analyst Relations
- Analytics
- Market Analysis
- Mobile Devices
- Product Management
- Marketing Strategy
- Go-to-market Strategy
- Marketing Communications
- Market Intelligence
- CRM
- Analysis
- Customer Experience
- Strategy
- Unified Communications
- Enterprise Software
- Customer Satisfaction
- Consulting
- Columnist
- Customer Engagement
- Customer Support
- Segmentation
- Technology
- Social CRM
- Social Media Marketing
- Customer Service
- Marketing
- Business Intelligence
- Contact Centers
- Strategic Partnerships
- Writing
- Customer Relationship Management (CRM)
- Customer Relationship Management Crm
- Go to Market Strategy
- Research
- Project Management
- Genesys
- Business Analysis
- Customer Relationship Management
Ian Jacobs Summary
- Ian Jacobs, based in Santa Rosa, CA, US, is currently a VP, Lead Analyst at Opus Research. Ian Jacobs brings experience from previous roles at Forrester, Genesys and Ovum. Ian Jacobs holds a Bachelor of Arts - BA in Sociology @ Rutgers University. With a robust skill set that includes Research Skills, Public Speaking, Presentation Skills, Industry Analyst Relations, Executive Visibility and more. Ian Jacobs has 2 emails and 2 mobile phone numbers on RocketReach.
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