2005 -2007 Principal Manager Professional Services @
2002 -2005 Practice Manager @
2000 -2003 Senior Architect @
1993 -2000 Owner @ Ac Consulting
Ian Greene Education
Worcester Polytechnic Institute
Bachelor Of Science (Biology)
1993-1998
Ian Greene Skills
Call Center
Business Process Management
IVR
Call Center Architecture
Mobile Applications
Sales
Management
ACD
Social Media
Sales Engineering
Solution Selling
SIP
VoIP
Business Process Automation
Analytics
Professional Services
Predictive Dialers
IP PBX
Call Center Administration
SaaS
Call Centers
CRM
Telecommunications
CTI
Go-to-market Strategy
Enterprise Software
Customer Experience
Unified Communications
Salesforce.com
Product Management
Cloud Computing
Unified Messaging
Pre-sales
IP
Strategic Partnerships
Contact Centers
Telephony
Speech Recognition
Channel Partners
Managed Services
Partner Management
Integration
Business Alliances
Mobile Devices
Wireless
Avaya
SIP Trunking
Solution Architecture
Call Logging
Data Center
Ian Greene Summary
Ian Greene, based in Grafton, MA, US, is currently a Enterprise Architect at Genesys. Ian Greene brings experience from previous roles at Genesys, Voxeo and Cosmocom (An Enghouse Interactive Company). Ian Greene holds a 1993 - 1998 Bachelor Of Science in Biology @ Worcester Polytechnic Institute. With a robust skill set that includes Call Center, Business Process Management, IVR, Call Center Architecture, Mobile Applications and more. Ian Greene has 3 emails and 1 mobile phone numbers on RocketReach.
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