Hope Brooks Email & Phone Number

Parking Coordinator @ Raleigh-Durham International Airport (RDU)

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Hope Brooks Location

Virginia Beach, VA, US

Hope Brooks Work

Parking Coordinator @ (June 2023 - Present)
Customer Care Manager @ (January 2019 - February 2023)
Senior Customer Care Specialist @ (September 2017 - January 2019)
First Impressions Specialist @ (November 2016 - March 2017)
Program Manager @ Building Blocks Services, LLC (September 2016 - January 2017)
Solutions Specialist and Operations Manager and Technical Support Representative @ (February 2009 - September 2016)
Client Services Representative @ (June 2008 - January 2009)
Customer Service Manager @ (February 2003 - May 2007)

Hope Brooks Education

Elizabeth City State University 2024-2025
Bayside High School
High School Diploma
1986-1988

Hope Brooks Skills

ACD
Account Management
Active Listening
Analytical Skills
Attention to Detail
Build Strong Relationships
Building Leadership Teams
Business Insights
Business Process Improvement
Business Reviews
CRM Databases
CSM
Capacity Planning
Coaching
Communication
Compliance Auditing
Computer Technology
Contact Centers
Continuous Improvement
Critical Thinking
Customer Advocacy
Customer Data
Customer Engagement
Customer Experience
Customer Liaison Skills
Customer Onboarding
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Success
Customer Support
Customer-Focused Service
Data Collection
Decision-Making
Documentation
Emotional Intelligence
Escalation Resolution
Financial Analysis
Financial Modeling
Forecasting
Global Teams
Interpersonal Skills
Key Metrics
Key Performance Indicators
Knowledge Acquisition
Knowledge Sharing
Leadership
Manage Complex Projects
Management
Metrics Driven
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
NICE
Negotiation
Operational Strategy
Operations
Organization Skills
Payroll Administration
Performance Monitoring
Performance Reviews
Personal Development
Phone Etiquette
Positive Work Environment
Problem Analysis
Problem Solving
Quality Assurance
Reading Comprehension
Relationship Development
Resource Allocation
Salesforce Reporting
Salesforce.com
Scheduling
Scriptwriting
Service Delivery
Service Levels
Service Operations
Service Recovery
Skill Development
Social CRM
Strategy Implementation
Stressful Situations
Succession Planning
Supermarkets
Teaching
Team Building
Team Leadership
Team Management
Team Motivation
Teamwork
Telecom Infrastructure
Telephone Support
Time Management
Troubleshooting
Voice of the Customer
Window
Workable Solutions
Workplace Relations

Hope Brooks Summary

Hope Brooks, based in Virginia Beach, VA, US, is currently a Parking Coordinator at Raleigh-Durham International Airport (RDU). Hope Brooks brings experience from previous roles at Lidl US, Hall Automotive Group and Building Blocks Services, LLC. Hope Brooks holds a 2024 - 2025 Elizabeth City State University. With a robust skill set that includes ACD, Account Management, Active Listening, Analytical Skills, Attention to Detail and more. Hope Brooks has 3 emails and 1 mobile phone numbers on RocketReach.