Hilda Martinez Email & Phone Number
Customer Service Manager @ DazPak Flexible Packaging
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Hilda Martinez Location
- Los Angeles, CA, US
Hilda Martinez Work
- Customer Service Manager @ (August 2026 - Present)
- Customer Service Manager @ (October 2021 - June 2026)
- Quality Analyst @ Apex Systems (Kaiser Permanente) (March 2021 - October 2021)
- Customer Service Manager @ (January 2019 - February 2021)
- Contact Center Manager @ (October 2017 - January 2019)
- Director of Customer Care Operations @ (February 2013 - July 2017)
- Director of Customer Service @ CU Direct Corporation, Ontario, CA (January 2015 - January 2017)
- Customer Service Manager @ CU Direct Corporation, Ontario, CA (January 2013 - January 2015)
- Senior Manager of Housing Services @ (February 2012 - January 2013)
- Quality Control Manager @ (August 2010 - February 2012)
- Quality Assurance Manager @ Homeownership Preservation Foundation (January 2010 - January 2012)
- Assist. Financial Counseling Manager @ (April 2009 - August 2010)
- Call Center Manager @ (April 1999 - April 2009)
- Customer Service Supervisor @ (February 1998 - April 1999)
- Assistant Vice President @ PFF Bank & Trust, Rancho Cucamonga, CA (January 1999 - January 2009)
- Assistant Manager @ (May 1991 - February 1998)
Hilda Martinez Education
- Chaffey College
Hilda Martinez Skills
- ACD
- Support Services
- Team Motivation
- Operations
- Phone Etiquette
- Inside Sales
- Change Management
- Auditing
- Organization Skills
- Key Performance Indicators
- Contact Center Operations
- CSRs
- Customer Support
- NetSuite
- Attention to Detail
- Team Leadership
- Problem Solving
- Leadership
- Policies & Procedures
- Supervisory Skills
- Easily Adaptable
- Professional Skills
- Interpersonal Skills
- Driving Results
- Customer Relationship Management (CRM)
- Contact Center Management
- Microsoft Office
- Cross-functional Team Leadership
- Communication
- Customer Satisfaction
- Call Centers
- Customer Service
- Quality Assurance
- Management
- Training
- Banking
- Operations Management
- Performance Management
- Process Improvement
- Call Center
- Coaching
- Time Management
- Loans
- Program Management
- Analysis
- Microsoft Excel
- Budgets
- Access
- DocuSign
- Team Building
- SalesForce
- HubSpot
- Cisco Call Manager
- Business Process Improvement
- Analytics
- Billing Services
- Client Counseling
- Critical Thinking
- Cross-Selling
- Customer Experience
- Development Of Employees
- Employee Engagement
- Employee Learning & Development
- Finance
- Google Workspace
- Manage client expectations
- Multi-line Phone
- Net Promoter Score
- Operating Efficiencies
- Operational Efficiency
- Operational Excellence
- Operations Administration
- Quality Control
- Quality Improvement
- Quality Metrics
- Quality System Compliance
- Recruiting
- Reporting Metrics
- Salesforce.com
- Slack
- Spanish
- Staff Development
- Standards Compliance
- Support Management
- System Implementations
Hilda Martinez Summary
- Hilda Martinez, based in Los Angeles, CA, US, is currently a Customer Service Manager at DazPak. Hilda Martinez brings experience from previous roles at Concordia Supply, Apex Systems (Kaiser Permanente), Burrtec Waste Industries, Inc. and ECCU. Hilda Martinez holds a Chaffey College. With a robust skill set that includes ACD, Support Services, Team Motivation, Operations, Phone Etiquette and more. Hilda Martinez has 2 emails and 3 mobile phone numbers on RocketReach.
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