HELPLINE Technology Stack

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Highcharts is a JavaScript charting library based on SVG, with fallbacks to VML and canvas for old browsers.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

jQuery is a cross-platform JavaScript library designed to simplify the client-side scripting of HTML. It is free, open-source software using the permissive MIT License. Web analysis indicates that it is the most widely deployed JavaScript library by a large margin.

Knockout is a JavaScript library that helps to create rich, responsive display and editor user interfaces with a clean underlying data model

Nginx is a web server which can also be used as a reverse proxy, load balancer, mail proxy and HTTP cache.

The Apache HTTP Server is a powerful and flexible HTTP/1.1 compliant web server.

LeaseWeb is a Infrastructure-as-a-Service (IaaS) provider _ offering customers on-demand, hosting solutions.

Windows Phone is a mobile operating system developed by Microsoft for smartphones as the replacement successor to Windows Mobile and Zune.

VMware, Inc. is a compute, cloud, mobility, networking, and security infrastructure software to businesses in the united states and internationally.

Windows XP is an operating system produced by Microsoft as part of the Windows NT family of operating systems.

CareerBuilder is an online employment website, founded in 1995 and with offices in the United States, Canada, Europe and Asia. In 2008, it had the largest market share among online employment websites in the United States, where it was founded.

Jobs.net is a Job listing portal owned by CareerBuilder that provides hiring and human capital solutions for recruiters and job-seekers.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.

Genesys Inbound helps in real-time monitoring of key voice interaction data, including the number of interactions in a queue, average wait times, SLA adherence and staff activities.

Genesys PureConnect is a hybrid call center solution that provides users with various tools and functionalities.

Dropbox is an off-site server for file syncing, storage and sharing which allows users to save & share files of any format & access them anywhere, on any device.

Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of users conversational channels like chat, email, social media, and mobile. Re:amaze helps user entire team stay in sync with customers in a shared team inbox so no conversations go missing.

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

Google Maps is a web-based service that enables users to find local businesses, view maps, get driving directions, and more.

Later helps to plan, schedule, and manage content for Instagram.

Plezi is a marketing automation solution aimed at B2B companies who want to generate more leads through their marketing content.

ShareThis' social media buttons and insights provides social intelligence in real time analytics for brands, publishers and developers.

Twitter is a microblogging and social networking service on which users post and interact with messages known as "tweets".

Google Groups is a service that provides discussion groups for people sharing common interests. Groups such as project teams, departments, or classmates can communicate and collaborate using Google Groups.

NICE Robotic Process Automation (RPA) makes routine desktop tasks easy, fast and error-free, for improved efficiency, customer satisfaction and employee engagement.

My Hours is a cloud-based time tracking solution best suited for small teams and freelancers.

NICE Recording is a powerful call logging software solution , specifically designed to meet the mission-critical needs of the Public Safety emergency communications environment.

OpenVPN is an open-source software application that implements VPN techniques for creating site-to-site connections.

Proofpoint provides cloud-based email security, e-discovery and compliance solutions for companies to protect sensitive business data.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

PayPal is a global eCommerce platform for buyers & sellers. PayPal allows payments & money transfers to be made securely via email, phone, text message or Skype.

ServiceNow is a platform-as-a-service provider of IT service applications.