Helen Cleaver Email
Chairman's Office Executive @ British Airways
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Helen Cleaver Location
- London, GB
Helen Cleaver Work
- Chairman's Office Executive @ (March 2014 - Present)
- End-to-End Customer Service Development and Delivery Manager @ (November 2011 - February 2014)
- Project Manager @ (November 2010 - October 2011)
- Economic and Market Inteligence Executive @ (November 2009 - October 2010)
- Sales Researcher @ Marriott Hotels International (October 2006 - October 2009)
Helen Cleaver Education
- University of Northumbria
BA (Hons) Travel and Tourism Management (Tourism and Hospitality Management)
2001-2005 - New College Worcester
BA (Hons) Travel and Tourism Management - 1st obtained
Helen Cleaver Skills
- Excellent written and verbal communication skills
- project management
- policy development
- interpreting legislation
- team work
- customer proposition design and implementation
- service recovery
- stakeholder management
- disability legislation
- disability policy airline processes
- influencing
- relationship building
- research and analysis
- executive office support
- PC literate
- gap analysis
- transformational change
- Change management
- report writing
- Customer service
- Competitor analysis
- customer relations
- interpersonal skills
- Complaint resolution
- Quality management
- PowerPoint
- Cucustomer Service
- Business Development
- Marketing
- JavaScript
- Chanage Managemen
Helen Cleaver Summary
- Helen Cleaver, based in London, GB, is currently a Chairman's Office Executive at British Airways PLC. Helen Cleaver brings experience from previous roles at British Airways PLC and Marriott Hotels International. Helen Cleaver holds a 2001 - 2005 BA (Hons) Travel and Tourism Management in Tourism and Hospitality Management @ University of Northumbria. With a robust skill set that includes Excellent written and verbal communication skills, project management, policy development, interpreting legislation, team work and more. Helen Cleaver has 1 emails on RocketReach.
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