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Heidi Cullen Location
Boston, MA, US
Heidi Cullen Work
2026 -now Founder and Executive Advisor @
2025 -2026 Chief Operating Officer @
2024 -2025 Vice President, Global Commercial Operations @
2023 -2024 Principal Consultant, Customer Operations and Transformation | Practice Lead, Managed Services @
2021 -2023 Senior Vice President, Customer Success and Operations @
2019 -2021 Vice President, Global Customer Experience Operations, Support and Implementation Services @
2017 -2019 Vice President, Transformation @
2012 -2017 Vice President, Global Customer Operations @
2005 -2012 Director and Senior Director, Global Customer Operations @
Heidi Cullen Education
Northeastern University
Bachelor of Science (B.S.) (Bachelor of Science (B.S.))
Heidi Cullen Skills
Acquisitions
Customer Experience
Customer Success
Business Systems Implementation
Strategy
Operations Management
Key Performance Indicators
Customer Support
Team Leadership
Strategic Planning
Customer Satisfaction
Business Process Improvement
Business Insights
Business Growth
Customer Relations
Global Customer Service
Contact Center Strategy
Customer Lifecycle Management
Customer Service
Salesforce.com
Cross-functional Team Leadership
Lead Generation
Marketing Strategy
Sales Operations
New Business Development
CEMPRO - Customer Experience Management - Certified Professional
Key Account Management
Product Management
Product Marketing
Sales Management
Management
Team Management
Account Management
Healthcare
CRM
Solution Selling
Sales Process
Competitive Analysis
Strategic Partnerships
SaaS
Customer Retention
Start-ups
Selling
Business Development
Customer
Customer Relationship Management Crm
Cross Functional Team
Start Ups
Cross Functional Team Leadership
Software as a Service Saas
Microsoft Office
Sales
Customer Experience Management
Cempro
Certified Professional
Customer Lifecycle
Customer Relationship Management
Software as a Service
Heidi Cullen Summary
Heidi Cullen, based in Boston, MA, US, is currently a Founder and Executive Advisor at Eastern Point Advisory, LLC. Heidi Cullen brings experience from previous roles at Oritain, Orion Global Solutions and Lux Research. Heidi Cullen holds a Bachelor of Science (B.S.) in Bachelor of Science (B.S.) @ Northeastern University. With a robust skill set that includes Acquisitions, Customer Experience, Customer Success, Business Systems Implementation, Strategy and more. Heidi Cullen has 2 mobile phone numbers on RocketReach.
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