Heidi Cullen Email & Phone Number
Operating Executive and Advisor | Enterprise Operations and Transformation @ Eastern Point Advisory, LLC
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Heidi Cullen Location
- Boston, MA, US
Heidi Cullen Work
- Operating Executive and Advisor | Enterprise Operations and Transformation @ (June 2026 - Present)
- Chief Operating Officer @ (March 2025 - June 2026)
- Vice President, Global Commercial Operations @ (October 2024 - March 2025)
- Principal Consultant, Customer Operations and Transformation | Practice Lead, Managed Services @ (January 2023 - October 2024)
- Senior Vice President, Customer Success and Operations @ (June 2021 - January 2023)
- Vice President, Global Customer Experience Operations, Support and Implementation Services @ (November 2019 - June 2021)
- Vice President, Transformation @ (May 2017 - November 2019)
- Vice President, Global Customer Operations @ (July 2012 - May 2017)
- Director and Senior Director, Global Customer Operations @ (August 2005 - June 2012)
Heidi Cullen Education
- Northeastern University
Bachelor of Science (B.S.)
Heidi Cullen Skills
- Acquisitions
- Customer Experience
- Customer Success
- Business Systems Implementation
- Strategy
- Operations Management
- Key Performance Indicators
- Customer Support
- Team Leadership
- Strategic Planning
- Customer Satisfaction
- Business Process Improvement
- Business Insights
- Business Growth
- Customer Relations
- Global Customer Service
- Contact Center Strategy
- Customer Lifecycle Management
- Customer Service
- Salesforce.com
- Cross-functional Team Leadership
- Lead Generation
- Marketing Strategy
- Sales Operations
- New Business Development
- CEMPRO - Customer Experience Management - Certified Professional
- Key Account Management
- Product Management
- Product Marketing
- Sales Management
- Management
- Team Management
- Account Management
- Healthcare
- CRM
- Solution Selling
- Sales Process
- Competitive Analysis
- Strategic Partnerships
- SaaS
- Customer Retention
- Start-ups
- Selling
- Business Development
- Customer
- Customer Relationship Management Crm
- Cross Functional Team
- Start Ups
- Cross Functional Team Leadership
- Software as a Service Saas
- Microsoft Office
- Sales
- Customer Experience Management
- Cempro
- Certified Professional
- Customer Lifecycle
- Customer Relationship Management
- Software as a Service
Heidi Cullen Summary
- Heidi Cullen, based in Boston, MA, US, is currently a Operating Executive and Advisor | Enterprise Operations and Transformation at Eastern Point Advisory, LLC. Heidi Cullen brings experience from previous roles at Oritain, Orion Global Solutions and Lux Research. Heidi Cullen holds a Bachelor of Science (B.S.) @ Northeastern University. With a robust skill set that includes Acquisitions, Customer Experience, Customer Success, Business Systems Implementation, Strategy and more. Heidi Cullen has 2 mobile phone numbers on RocketReach.
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