Heather Orr Email
Senior Manager Customer Support @ BT Group
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Heather Orr Location
- Londonderry, GB
Heather Orr Work
- Senior Manager Customer Support @ (March 2025 - Present)
- BT Business Customer Support Contact Centre Manager @ (August 2015 - March 2025)
- Consumer Digital Care Site Manager @ (February 2012 - August 2015)
- Contact Center Manager @ (March 2004 - August 2015)
- Billing Operations Manager @ (April 2002 - March 2004)
- Billing Advisor @ (March 1990 - April 2002)
Heather Orr Education
- Cambridge House Grammar 1981-1986
Heather Orr Skills
- Contact Centers
- Customer Service
- Performance Management
- Performance Improvement
- Customer Experience
- Call Centers
- Customer Retention
- Change Management
- Telecommunications
- Team Leadership
- Outsourcing
- Management
- Process Improvement
- Operations Management
- Project Delivery
- Coaching
- Business Transformation
- Service Delivery
- Customer Satisfaction
- Workforce Management
- Team Management
- Quality Assurance
- Construction
- Microsoft Word
- Microsoft Excel
- Project Planning
- Strategic Planning
- Strategy
Heather Orr Summary
- Heather Orr, based in Londonderry, GB, is currently a Senior Manager Customer Support at BT Group. Heather Orr brings experience from previous roles at BT Group. Heather Orr holds a 1981 - 1986 Cambridge House Grammar. With a robust skill set that includes Contact Centers, Customer Service, Performance Management, Performance Improvement, Customer Experience and more. Heather Orr has 3 emails on RocketReach.
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Top BT Group Employees
Bas Burger
CEO, BT International
London, GB
Graham Mainstone
CTO
Guildford, England, GB
Douglas Lubbe
Chief Financial Officer BT International
United Kingdom
Kerry Small
COO Business - BT
Newbury, GB
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