Heather Gallant Email & Phone Number
Senior Billing Manager @ Bonterra
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Heather Gallant Location
- Rochester, NY, US
Heather Gallant Work
- Senior Billing Manager @ (February 2024 - Present)
- Senior Billing Manager @ (May 2023 - January 2024)
- Director, Billing and Collections @ (April 2022 - May 2023)
- Senior Manager, Billing and Collections @ (September 2019 - April 2022)
- Technical Support Manager, VIP Support @ (April 2018 - September 2019)
- Technical Support Supervisor, VIP Support @ (July 2016 - April 2018)
- Premium Support Technician @ (March 2015 - July 2016)
- Information Technology Support Specialist @ (July 2013 - March 2015)
- Information Technology Help Desk Coordinator @ (May 2012 - August 2013)
- Information Technology Help Desk Technician @ (May 2010 - May 2012)
Heather Gallant Education
- SUNY Brockport
Master of Public Administration (MPA) (Cum Laude, Business Administration and Management, General)
2013-2016 - SUNY Brockport
Bachelor of Social Work (BSW) (Magna Cum Laude, Social Work)
2009-2012 - University at Buffalo
Bachelor of Arts (B.A.) (Psychology)
2002-2007
Heather Gallant Skills
- Invoice Processing
- Sage Intacct
- Payment Systems
- Customer Experience Transformation
- Billing Process
- Invoice Verification
- Revenue Recognition
- BlackLine
- Sarbanes-Oxley Act
- Key Performance Indicators
- Collections Management
- A/R Collections
- Service Desk
- Oracle Enterprise Resource Planning (ERP) Cloud
- Invoicing
- Client Billing
- Enterprise Resource Planning (ERP)
- ERP Implementations
- Accounts Payable & Receivable
- Customer Experience
- Analytical Skills
- Strategic Initiatives
- Communication
- Problem Solving
- Incident Management
- Contact Centers
- Salesforce.com
- Customer Satisfaction
- Business Process Improvement
- Technical Support
- Customer Service
- Higher Education
- Management
- ITIL
- Project Management
- Critical Thinking
- Leadership
- Networking
- Zendesk
- VIP Services
- Channel Sales
- Finance
- Salesforce Service Cloud
- NetSuite
- zuora
- Jira
- Five9
- Budgeting
- Financial Services
- Customer Relationship Management (CRM)
- Tableau
- Accounts Receivable (AR)
Heather Gallant Summary
- Heather Gallant, based in Rochester, NY, US, is currently a Senior Billing Manager at Bonterra. Heather Gallant brings experience from previous roles at KORE and Datto, Inc.. Heather Gallant holds a 2013 - 2016 Master of Public Administration (MPA) in Cum Laude, Business Administration and Management, General @ SUNY Brockport. With a robust skill set that includes Invoice Processing, Sage Intacct, Payment Systems, Customer Experience Transformation, Billing Process and more. Heather Gallant has 2 emails and 1 mobile phone numbers on RocketReach.
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