2024 -
now Site Manager and Global Manager @ TeKnowledge
2022 -
now Country Manager @
2019 -
2022 Site Director @
2015 -
2019 Senior Operations Manager @
2010 -
2015 Operations Manager @
2008 -
2010 Operations Manager @
2006 -
2008 Senior Manager @
Heather Dubay Education
SUNY COBLESKILL
Heather Dubay Skills
Business Transformation
New Business Development
Call Center Development
Training
People Management
Sales Operations
Call Center
Outsourcing
Customer Satisfaction
Team Leadership
Performance Management
Contact Centers
BPO
Service Delivery
Coaching
Avaya
Workforce Management
Call Centers
Customer Experience
Customer Service
Leadership
Management
Operations Management
Process Improvement
Project Management
Sla
Team Management
Technical Support
Telecommunications
Vendor Management
Avaya Technologies
Avaya Products
Business Process Improvement
Business Process Outsourcing (BPO)
Service-Level Agreements (SLA)
Microsoft PowerPoint
Microsoft Word
Microsoft Outlook
Microsoft Excel
Data Analysis
Analytical Skills
Business Process Outsourcing Bpo
Service Level Agreements Sla
Business Process Outsourcing
Service Level Agreements
Heather Dubay Summary
Heather Dubay, based in Colorado Springs, CO, US, is currently a Site Manager and Global Manager at TeKnowledge. Heather Dubay brings experience from previous roles at Tek Experts and Concentrix. Heather Dubay holds a SUNY COBLESKILL. With a robust skill set that includes Business Transformation, New Business Development, Call Center Development, Training, People Management and more. Heather Dubay has 4 emails and 3 mobile phone numbers on RocketReach.
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