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Heather Dubay Location
United States
Heather Dubay Work
Country Manager @ (September 2022 - Present)
Site Manager and Global Manager @ TeKnowledge (November 2024 - Present)
Site Manager and Global Manager @ TeKnowledge (August 2024 - May 2026)
Site Director @ (October 2019 - August 2022)
Senior Operations Manager @ (January 2015 - October 2019)
Operations Manager @ (October 2010 - January 2015)
Operations Manager @ (March 2008 - April 2010)
Senior Manager @ (March 2006 - March 2008)
Heather Dubay Education
SUNY COBLESKILL
Heather Dubay Skills
Business Transformation
New Business Development
Call Center Development
Training
People Management
Sales Operations
Call Center
Outsourcing
Customer Satisfaction
Team Leadership
Performance Management
Contact Centers
BPO
Service Delivery
Coaching
Avaya
Workforce Management
Call Centers
Customer Experience
Customer Service
Leadership
Management
Operations Management
Process Improvement
Project Management
Sla
Team Management
Technical Support
Telecommunications
Vendor Management
Avaya Technologies
Avaya Products
Business Process Improvement
Business Process Outsourcing (BPO)
Service-Level Agreements (SLA)
Microsoft PowerPoint
Microsoft Word
Microsoft Outlook
Microsoft Excel
Data Analysis
Analytical Skills
Business Process Outsourcing Bpo
Service Level Agreements Sla
Business Process Outsourcing
Service Level Agreements
Heather Dubay Summary
Heather Dubay, based in United States, is currently a Country Manager at Tek Experts. Heather Dubay brings experience from previous roles at TeKnowledge and Concentrix. Heather Dubay holds a SUNY COBLESKILL. With a robust skill set that includes Business Transformation, New Business Development, Call Center Development, Training, People Management and more. Heather Dubay has 3 emails and 4 mobile phone numbers on RocketReach.
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