2023 -now Information Technology Operations Consultant @
2020 -2023 Director - Customer Experience and Success (CEnS) - Deployment Services (CAPS) - (RIF-5 and 6 and 23) @
2018 -2023 Deployment Services Lead - Consumer, Advertiser, MS Store, Small Business and Partner @
2011 -2023 Sr. Group Manager, Global Release Management - Commercial and Partner Customer Service @
2009 -2011 Group Manager - World Wide Release Management @
2006 -2009 Release Manager (Support Operations) @
2001 -2006 Operations Program Manager @
1996 -2001 Group Manager, Customer Care @
Dave Grubb Education
The University of North Dakota
M.A. (Mass Communications)
The University of North Dakota
B.A. (Public Relations)
Dave Grubb Skills
Strategic Thinking
Scheduling Management
Coaching
Skilled Multi-tasker
Oral Communication
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Team Management
Business Planning
Presentations
Customer Satisfaction
Operational Efficiency
Service Delivery
Communication
Team Building
Customer Success
P&L Management
Budgeting
Negotiation
Stakeholder Engagement
Analytical Skills
Quality Assurance
Customer Experience
Enablement
Key Metrics
Customer Satisfaction (CSAT)
Problem Solving
Managing Managers
Operational Excellence
Enterprise Software
Vendor Management
Partner Management
Cloud Computing
Cross-functional Team Leadership
Program Management
SharePoint
Project Management
Customer Support
Global Management
Global Operations
Strategy
Leadership
Operations Management
Telecommunications
Change Management
SaaS
Management
Product Management
Software as a Service (SaaS)
Microsoft Copilot
Microsoft 365
Artificial Intelligence for Business
Prompt Engineering
Data Analysis
Microsoft Teams
Microsoft Outlook
Microsoft Word
Business Strategy
Cross Functional Team Leadership
Retail
Sales
Software as a Service Saas
Global Media Operations
Social Media Marketing
Media Discipline Transformation
New Media Consulting
Media Strategy
Media Operations
Digital Media
Global Negotiations
Media Planning
New Media
Advertising
Digital Strategy
New Business Development
Marketing
Integrated Marketing
Marketing Communications
Digital Marketing
Software as a Service
Dave Grubb Summary
Dave Grubb, based in Phoenix, AZ, US, is currently a Information Technology Operations Consultant at Tek Experts. Dave Grubb brings experience from previous roles at Microsoft. Dave Grubb holds a M.A. in Mass Communications @ The University of North Dakota. With a robust skill set that includes Strategic Thinking, Scheduling Management, Coaching, Skilled Multi-tasker, Oral Communication and more. Dave Grubb has 5 emails and 2 mobile phone numbers on RocketReach.
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