Heath Smith Email & Phone Number
Sr. Director - Analytics and AI @ Spectrum
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Heath Smith Location
- Colorado Springs, CO, US
Heath Smith Work
- 2021 - now Sr. Director - Analytics and AI @
- 2019 - 2021 Director - Quality Administration and Technology @
- 2018 - 2019 Sr. Manager, Quality Labs @
- 2017 - 2018 Consultant @
- 2012 - 2017 Director - Program Development and Learning at WOW! Internet, Cable, and Phone @
- 2009 - 2012 Sr. Manager - Training, Process, Quality Assurance @
- 2006 - 2009 Program Manager @
- 2004 - 2006 CEO Customer Advocate @
- 2002 - 2004 Tier 2 Customer Care Representative @
Heath Smith Education
- University of Colorado Colorado Springs
(Health Services/Allied Health/Health Sciences, General)
2013 - 2018 - widefield 1995 - 1998
Heath Smith Skills
- Product Road Mapping
- Product Strategy
- Product Leadership
- Internet Access
- Customer Success
- Business Relationship Management
- Tech-Savvy
- Call Center Development
- Knowledge Acquisition
- Team Performance
- Customer Support
- Intercultural Communication
- Benchmarking
- Strategy Implementation
- Market Research
- Cross-Cultural Communication Skills
- Customer Experience
- Customer Retention
- Azure SQL
- Contact Center Operations
- Data Engineering
- Performance Management
- Change Management
- Program Development
- Interpersonal Skills
- Customer Satisfaction
- Artificial Intelligence (AI)
- Machine Learning
- Microsoft Azure
- Amazon Web Services (AWS)
- Telecommunications
- Call Centers
- Troubleshooting
- Customer Service
- Vendor Management
- Team Leadership
- VoIP
- Process Improvement
- Management
- Quality Assurance
- Training
- Wireless
- Project Management
- Program Management
- Cross-functional Team Leadership
- Voice of the Customer
- Speech Analytics
- Contact Centers
- Wireless Technologies
- Business Process Improvement
- Voice over IP (VoIP)
- Cross Functional Team
- Public Health
- Cross Functional Team Leadership
- Health Education
Heath Smith Summary
- Heath Smith, based in Colorado Springs, CO, US, is currently a Sr. Director - Analytics and AI at Spectrum. Heath Smith brings experience from previous roles at Spectrum, Sand Cherry and WOW! Internet, Cable & Phone. Heath Smith holds a 2013 - 2018 University of Colorado Colorado Springs. With a robust skill set that includes Product Road Mapping, Product Strategy, Product Leadership, Internet Access, Customer Success and more. Heath Smith has 2 emails and 1 mobile phone numbers on RocketReach.
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Top Spectrum Employees
Bruce Nisbet
President and CEO
Clarence, NY, US
Jill Beene
President Advertising and Consulting
New York, NY, US
Laura Lentz
Chief Business Officer, Spectrum Science Clinical
Chicago, IL, US
Daniel Zaret
CFO
New York, NY, US
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