Call Center Representative @ Vodafone Egypt (December 2011 - May 2012)
Tour Operator @ (August 2010 - December 2011)
Hatem Abdelkareem Education
Ain Shams University
Bachelor's degree (Business/Commerce, General)
2004-2008
Modern school languages
High School Diploma
1990-2003
Hatem Abdelkareem Skills
Analytical Skills
Benchmarking
Budget Compliance
Business Insights
Business Intelligence (BI)
Business Reviews
COPC
CRM Software
Call Monitoring
Call Quality
Call Routing
Cash Handling
Client Orientation
Coaching
Communication
Communication Training
Computer Literacy
Constructive Feedback
Contact Center Operations
Contact Centers
Corrective Actions
Cost Engineering
Customer Interaction
Customer Relations
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Service Representatives
Customer Support
Customer-Focused Service
Data Analysis
Data Interpretation
Decision-Making
E-Commerce
English
Front Office Operations
Guest Relations
Guided Tours
High Pressure
Hospitality Industry
IT Service Management
Interpersonal Communication
Interpersonal Skills
Key Metrics
Key Performance Indicators
Knowledge Acquisition
Leadership
Leadership Development
Learning Management
Learning Management Systems
Management
Measurements
Microsoft Office
Motivational Speaking
Negotiation
Operational Efficiency
Operational Excellence
Operational Oversight
Operational Planning
Operations
Operations Management
People Management
Performance Appraisal
Performance Management
Performance Metrics
Performance Motivation
Phone Etiquette
Presentation Skills
Presentations
Pressure Situations
Problem Solving
Process Improvement
Project Management
Quality Assurance
Receptionist Duties
Reporting & Analysis
Reservations
Resource Allocation
Responsiveness
Retail Sales
Sales
Service Delivery
Service-Level Agreements (SLA)
Skilled Multi-tasker
Soft Skills
Strategic Thinking
Strategy Implementation
Succession Planning
Supervisory Skills
Team Building
Team Leadership
Team Management
Team Performance
Teamwork
Timekeeping
Tour Planning
Tourism
Training
Troubleshooting
Telecommunicatie
Property And Casualty Insurance
Klantenservice
Health Insurance
Kundenzufriedenheit
Hatem Abdelkareem Summary
Hatem Abdelkareem, based in Cairo, Cairo Governorate, EG, is currently a Project Management Officer at Enable. Hatem Abdelkareem brings experience from previous roles at Enable and e-finance. Hatem Abdelkareem holds a 2004 - 2008 Bachelor's degree in Business/Commerce, General @ Ain Shams University. With a robust skill set that includes Analytical Skills, Benchmarking, Budget Compliance, Business Insights, Business Intelligence (BI) and more. Hatem Abdelkareem has 1 emails on RocketReach.
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