Harogate Neighbours Housing Association Information

• We believe in creating a homely environment in which we are continually reassessing our standards of support, care and services, methods for delivering these services, then evaluating its effectiveness. • The customers of HNHA well-being is paramount and the support and care provided will be administered in an atmosphere of respect and dignity, ensuring that at all times we offer choice, personal, emotional and social support in an environment that meets their cultural and spiritual needs, including relatives and other customers. • We will actively encourage all our customers to attain their maximum potential within the confines of their general physical and mental condition, not forgetting the individual and special needs of disabled and terminally ill. • We will endeavor within the organisation to provide an environment for staff to work in as a cohesive team, including all customers, relatives, visitors, and staff. • All staff will be encouraged to continually update their professional knowledge and utilise innovative ideas from all available sources. We will embrace any educational targets required by legislation. • All staff will support quality initiatives that will facilitate the organisation to achieve best practices and delivery of services. • All Senior Staff will be actively involved in promoting health and well being of our customers to relatives, students and other health care professionals. • All these factors combined will enable the organisation to achieve even higher standards of quality care and services.