Hany Ibrahim Email & Phone Number
Sr. Contact Center Architect Consultant. @ AlphaiGen
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Hany Ibrahim Location
- Lake Forest, CA, US
Hany Ibrahim Work
- Sr. Contact Center Architect Consultant. @ (February 2022 - Present)
- Sr. Lead Process improvement and Technology (EMR HL7 Solution) @ River's Edge Pharmacy (October 2020 - December 2021)
- Lead of Process improvement and Technology @ River's Edge Pharmacy (October 2019 - December 2020)
- Sr. CCaaS-UCaaS Technical and Implementation engineer @ (February 2018 - September 2019)
- Sr. HA and DR Lead Software Advisory Engineer (IBM iSeries AS and 400) @ Vision Solutions, Inc. (March 2001 - November 2017)
Hany Ibrahim Education
- DeVry University
Bachelor's degree (Computer and Information Sciences)
- Computer Learning Center
AA Computer Operation (AS400 operating system)
Hany Ibrahim Skills
- AI Agents
- AI Builder
- AI solutions consultant
- Agentic AI
- Amazon Connect
- Amazon Lex
- Analytical Skills
- Application Support
- Business Continuity
- Business Process Improvement
- CRM Integration
- Cloud Computing
- Cloud Computing CPaaS
- Communication
- Confluence
- Contact Center Consulting
- Contact Center as a Service (CCaaS)
- Contact Centers
- Conversational AI
- Customer Engagement
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Support
- Customer relation
- Cybersecurity
- Data Analysis
- Data Analytics
- Data Integration
- Data Integrity
- Disaster Recovery
- Enterprise Software
- Genesys Cloud
- High Availability
- High Availability (HA)
- IBM iSeries
- IVR
- IWMS
- Integration
- Leadership
- MIMIX/iTera/OMS400/ODS400
- Management
- Microsoft Office
- MySQL
- Operating Systems
- Pre/Post Sales Engineers
- Presales
- Project Management
- REST APIs
- RESTful API
- RPG
- Replication
- Retrieval-Augmented Generation (RAG)
- SQL
- Software Project Management
- Software Solution Architecture
- Software Troubleshooting
- Software as a Service (SaaS)
- Talkdesk Cloud Contact Center
- Talkdesk studio
- Technical Account Manager
- Telephony
- Training
- VICIdial Contact Center
- Voice over IP (VoIP)
- talkdesk
- telephony engineer
Hany Ibrahim Summary
- Hany Ibrahim, based in Lake Forest, CA, US, is currently a Sr. Contact Center Architect Consultant. at AlphaiGen. Hany Ibrahim brings experience from previous roles at River's Edge Pharmacy, Ytel and Vision Solutions, Inc.. Hany Ibrahim holds a Bachelor's degree in Computer and Information Sciences @ DeVry University. With a robust skill set that includes AI Agents, AI Builder, AI solutions consultant , Agentic AI, Amazon Connect and more. Hany Ibrahim has 2 emails and 9 mobile phone numbers on RocketReach.
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