Haley M. Email & Phone Number
Contact Center Technology and Innovation Manager @ Gifthealth
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Haley M. Location
- Phoenix, AZ, US
Haley M. Work
- Contact Center Technology and Innovation Manager @ (April 2025 - Present)
- Business Process Architect @ (April 2020 - March 2025)
- System Administrator @ (December 2017 - March 2025)
- Community Operations @ (February 2017 - December 2017)
Haley M. Education
- Arizona State University
Bachelor’s Degree (Nutrition)
2012-2015
Haley M. Skills
- Account Management
- Agile & Waterfall Methodologies
- Agile Methodologies
- Agile Testing
- Atlassian Suite
- Attention to Detail
- Automation
- Business Analysis
- Business Analytics
- Business Documentation
- Business Process Efficiency
- Business Process Improvement
- Business Process Mapping
- Business Relationship Management
- Business Systems
- Business Systems Analysis
- Business Systems Implementation
- Call Center Administration
- Change Management
- Confluence
- Contact Center Management
- Contact Center Operations
- Contact Center Technology
- Contact Center as a Service (CCaaS)
- Contact Centers
- Cross-functional Team Leadership
- Customer Relations
- Data Analysis
- Data Analytics
- Diet Planning
- Documentation
- End User Training
- Enterprise Systems
- Escalations Management
- Financial Services
- Genesys
- Genesys Cloud
- Google Suite
- Hazard Analysis and Critical Control Points (HACCP)
- Implementation
- Jira
- Leadership
- Microsoft Office
- Operating Systems
- Problem Solving
- Process Analysis
- Process Improvement
- Program Development
- Program Management
- Project Governance
- Project Management
- Project Plans
- Public Speaking
- Requirements Gathering
- Risk Management
- Stakeholder Management
- Strategic Planning
- Strategy
- Strategy Execution
- System Administration
- System Implementations
- System Integration
- System Performance
- System Requirements
- Systems Analysis
- Systems Design
- Systems Engineering
- Systems Management
- Teaching
- Technical Solution Design
- Technical Specs
- Telecom
- Telecom Infrastructure
- Telecommunications
- Training Documentation
- Troubleshooting
- User Experience (UX)
- User Requirements
- Vendor Management
- Zendesk
- Zendesk Administrator
Haley M. Summary
- Haley M., based in Phoenix, AZ, US, is currently a Contact Center Technology and Innovation Manager at Gifthealth. Haley M. brings experience from previous roles at Upgrade, Inc. and Uber. Haley M. holds a 2012 - 2015 Bachelor’s Degree in Nutrition @ Arizona State University. With a robust skill set that includes Account Management, Agile & Waterfall Methodologies, Agile Methodologies, Agile Testing, Atlassian Suite and more. Haley M. has 1 emails and 3 mobile phone numbers on RocketReach.
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