Gyst Technologies Competitors

Zappix provides an AI-Powered Digital Engagement Platform. Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automating revenue-generating use cases.

Since 1995, CRMXchange has been the premiere destination for information on issues affecting your customer's experience. Read best practices for your contact center, download white papers, find contact and call center products and services, and attend live events. CRMXchange has developed unique industry insights into the business intelligence and professional management programs required for successful operations. Known by our audience as the “event site,” we are experts host over 100 informational webcasts every year. http://www.crmxchange.com CRMXchange produces three free virtual conferences per year: http://www.ecrmevents.com April 2020 - The Connected Customer June 2020 - Techniques for Training, Coaching and Employee Engagement November 2019- WFO Virtual Conference - Quality Assurance and Speech; Workforce Management and Performance Optimization

CenterMaster - Premier Contact Center Software Suite AcuCall’s cloud based software suite, CenterMaster, completely automates customer interaction management for call centers and businesses that emulate call center activities within their organizations. CenterMaster™, our flagship product, is a unified customer interaction management platform with integrated customer relationship management, interactive voice response, automatic call distribution, automated dialing, call recording, SMS Texting, scripting, reporting and more. Our hosted software suite provides an efficient and effective solution along with the communication capabilities of the AcuCall telephony platform. This combination produces compelling improvements in the ability of our customers to manage large volumes of inbound/outbound communications at the lowest possible cost per contact and to retain and manage historical data and to measurably improve first time contact or response or resolution with their customers. AcuCall develops proprietary software applications using best of breed technologies with strict adherence to industry standards. Our customer interaction engine leverages the Microsoft .NET framework and solutions foundation. AcuCall supports all major brand SIP telephone sets and they can be used with AcuCall's fully featured CaaS (Communications as a Service) IP/PBX. AcuCall also seamlessly integrates with any Hybrid, Digital or Legacy equipment as well as providing complete VoIP services.