Gyst Technologies Competitors

Zappix provides an AI-Powered Digital Engagement Platform. Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automating revenue-generating use cases.

Since 1995, CRMXchange has been the premiere destination for information on issues affecting your customer's experience. Read best practices for your contact center, download white papers, find contact and call center products and services, and attend live events. CRMXchange has developed unique industry insights into the business intelligence and professional management programs required for successful operations. Known by our audience as the “event site,” we are experts host over 100 informational webcasts every year. http://www.crmxchange.com CRMXchange produces three free virtual conferences per year: http://www.ecrmevents.com April 2020 - The Connected Customer June 2020 - Techniques for Training, Coaching and Employee Engagement November 2019- WFO Virtual Conference - Quality Assurance and Speech; Workforce Management and Performance Optimization

My Call Cloud is a full-service contact center software company. We empower your business with expertise and technological solutions that revolutionize how contact centers connect with customers and how managers connect with employees. Our core offering includes: Predictive Dialer (Outbound call centers) IVR/ACD (Inbound call centers) Message broadcasting (Appointment reminders & Emergency alert messages) Hosted PBX SIP Trunking and SIP aggregation CRM Applications Web/Database programming and consulting Work flow automation