Gustavo Dávila's Location
Mexico City, Mexico
Gustavo Dávila's Work
- COO Contact Center @ Banco Santander Mexico
- Director Administración Fiduciario @ Banorte
- Director Transformación e Ingeniería, Customer Experience, Customer Engagement and Success @ Banco Sabadell México
- Director Customer Engagement and Success @ Banco Sabadell México
- AVP Grp and Svc Operations-MX GTO @ MetLife
- Traditional trade Director, Responsible for the strategy of service and customer service @ MetLife
- Responsible for the traditional customer service @ MetLife
- Business and Operations Atento Mexico and Central America @ Atento
- Director de Operaciones @ Asociación Mexicana Automovilística
Gustavo Dávila's Education
- IPADE Business School
Desarrollo Directivo (Administración, Gestión de Empresas, General)
2020 - 2022 - Universidad Politécnica de Cataluña
Postgrado en Diseño y Tecnología
2010 - 2011 - Universidad La Salle, A.C.
Título (Ingeniero Industrial)
1994 - 1999
Gustavo Dávila's Skills
- Outsourcing
- Call Centers
- Team Leadership
- BPO
- Contact Centers
- Team Management
- Customer Satisfaction
- Management
- Workforce Management
- Process Improvement
Gustavo Dávila's Summary
Gustavo Dávila, based in Mexico City, Mexico, is currently a COO Contact Center at Santander México, bringing experience from previous roles at Banorte, Banco Sabadell en México, Banco Sabadell México and MetLife. Gustavo Dávila holds a 2020 - 2022 Desarrollo Directivo in Administración, Gestión de Empresas, General @ IPADE Business School. With a robust skill set that includes Outsourcing, Call Centers, Team Leadership, BPO, Contact Centers and more, Gustavo Dávila contributes valuable insights to the industry. Gustavo Dávila has 4 emails on RocketReach.
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