Guava Information

Guava is the voice platform for regulated industries — where compliance and call resolution aren't optional. When the call is a prior-auth, a KYC check, or an FNOL, being wrong isn't an awkward moment — it's a compliance event. Guava is built for exactly those calls. Trained and tested on 10B+ minutes of regulated voice production over 13 years, it plugs into your CRM, EHR, and workflow engine through code, not prompts — so your systems stay the source of truth, and a supervisor agent catches hallucinations on the hard calls. SOC 2 Type II, HITRUST i1, and PCI DSS L1 — designed into the runtime, not bolted on. 100+ regulated deployments across healthcare, banking, insurance, BPO, and government. From kickoff to a live call in 14 days. Built for calls that have to be right.