tier 2 customer service @ ADP (September 2017 - December 2017)
tier 1 tech @ (January 2017 - July 2017)
tier 2 specialty tech support @ Adams Communication & Engineering Technology (ACET, Inc.) va helpdesk (July 2015 - November 2016)
local help desk @ (March 2016 - May 2016)
Technical Support Specialist @ (December 2013 - April 2014)
geek squad tech support @ (January 2013 - September 2013)
microsoft global helpdesk @ (January 2012 - December 2012)
tech support @ (May 2011 - December 2011)
Gregory Oswald Education
Salt Lake Community College
Cisco Certified Network Administrator (Police Officer Standards and Training Certification
A Plus Certification
Cisco Certification)
2013-2014
Gregory Oswald Skills
Service Desk
Service Delivery
Call Centers
Workforce Management
BPO
Team Management
Windows 7
Technical Support
Active Directory
Customer Experience
Sla
ITIL
Windows Server
Troubleshooting
Avaya
Vendor Management
Contact Centers
Outsourcing
Home Networking
ipconfig
a plus
windows 8
Microsoft Exchange
Microsoft Office
Email Clients
OSI Model
HDI Support Center Analyst
Gregory Oswald Summary
Gregory Oswald, based in Salt Lake City, UT, US, is currently a Help Desk Technician at Unisys. Gregory Oswald brings experience from previous roles at Jiffy Lube International, Northrup Grumman Advanced Systems, ABTech Inc. and HP. Gregory Oswald holds a 2013 - 2014 Cisco Certified Network Administrator in Police Officer Standards and Training Certification
A Plus Certification
Cisco Certification @ Salt Lake Community College. With a robust skill set that includes Service Desk, Service Delivery, Call Centers, Workforce Management, BPO and more. Gregory Oswald has 1 emails and 1 mobile phone numbers on RocketReach.
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