2024 -now Team Manager Black Horse Finance (LBG) @
2014 -now Customer Service Team Manager @
2014 -now Customer Services Team Manager @
2014 -2014 Career Development Manager @
2010 -2014 Quality Analyst @
2003 -2010 Customer Assistance Account Manager @
2022 -2024 Quality Control Assistant Manager @
2022 -2022 Quality Control Assistant Manager @
2020 -2022 Fraud Operations Team Manager @
1998 -2003 Pay and Administration clerk @
Grant Smith Education
Ridgeway High School
Birkenhead sixth form college
Grant Smith Skills
Analytical problem solving
Leadership skills
People Development
Business Process Mapping
Global Regulatory Compliance
Effective communication
Quality Management
Change management
Planning & organisational skills
Collections
Call Center Administration
Call Center Development
Microsoft Excel
PowerPoint
Outlook
Microsoft Word
Process Flow Charts
Project Management
ILM Certificate in Coaching Level 3
Contact Centre NVQ Level 3
Management
Leadership
Banking
Access
Call Centers
Relationship Management
Risk Management
Training
Credit Cards
Financial Services
Process Improvement
Financial Risk
Microsoft Access
Finance
Performance Management
Business Process Improvement
Team Leadership
Team Management
Strategy
Planning and Organisational Skills
Public Speaking
Grant Smith Summary
Grant Smith, based in Widnes, GB, is currently a Team Manager Black Horse Finance (LBG) at Black Horse Finance. Grant Smith brings experience from previous roles at MBNA. Grant Smith holds a Ridgeway High School. With a robust skill set that includes Analytical problem solving, Leadership skills, People Development, Business Process Mapping, Global Regulatory Compliance and more. Grant Smith has 1 emails on RocketReach.
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