Grant Ross's Location
City of Cape Town, Western Cape, South Africa
Grant Ross's Work
- Call Center Operations Manager @ Shop2Shop.africa
- Deputy Operations Manager @ Webhelp
- Technical Team Manager @ Webhelp
- Virtual Customer Service Team Manager (work from home) @ Amazon
- Technical CS Team Lead @ Amazon Web Services (AWS)
- Unemployed @ Seeking New Opportunities
- ZA Customer Services Manager @ Wonga
- Customer Services Team Manager @ Machine_
- Team Manager (Contractual) @ Merchants
- Customer Service Manager @ Groupon
Grant Ross's Education
- USB
Project Management for strategic advantage
2017 - 2017 - Unisa
E-Commerce/Electronic Commerce
2013 - Damelin
CCM (Call centre Management)
2007 - 2008
- Cape Peninsula University of Technology
Human Resource Management
2003 - 2003
Grant Ross's Skills
- Call Center
- Contact Centre
- Performance Management
- Customer Service
- Coaching
- Developing high performance call centre teams
- IR skills
- Future leader development
- Spear-heading new internal business departments
- Contact Centers
Grant Ross's Summary
Grant Ross, based in City of Cape Town, Western Cape, South Africa, is currently a Call Center Operations Manager at Shop2Shop.africa, bringing experience from previous roles at Webhelp, Amazon and Amazon Web Services. Grant Ross holds a 2017 - 2017 Project Management for strategic advantage @ USB. With a robust skill set that includes Call Center, Contact Centre, Performance Management, Customer Service, Coaching and more, Grant Ross contributes valuable insights to the industry. Grant Ross has 4 emails on RocketReach.
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