Graeme Provan Email & Phone Number
Head of Delivery @ Afiniti
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Graeme Provan Location
- Sydney, NSW, AU
Graeme Provan Work
- Head of Delivery @ (March 2021 - Present)
- Global Delivery Executive @ (June 2020 - March 2021)
- Global Director of Product Management @ (April 2018 - June 2020)
- Global Director of Solution Strategy - Analytics and Predictive Engagement @ (October 2015 - April 2018)
- Product Line Manager - Cx Routing and Orchestration @ (October 2014 - October 2015)
- Principal Solutions Engineer @ (July 2011 - October 2014)
- Professional Services Consultant @ (January 2006 - July 2011)
- Consultant @ (January 2005 - January 2006)
- Genesys Solution Implementor @ (January 2003 - January 2005)
Graeme Provan Education
- University of Auckland
Bachelor Of Commerce (Computer Science, Business)
1994-1997
Graeme Provan Skills
- Customer Experience
- Genesys
- Composer
- Intelligent Workload
- Call Center
- Account Management
- Process Optimization And Control
- Orchestration
- Predictive Analytics
- Software As A Service Saas
- Customer Experience Design
- Call Routing
- Telecommunications
- Business Analysis
- IP
- CTI
- Citizen Data Scientist
- Business Process Automation
- Orchestraton Ors
- Intelligent Workload Distribution Iwd
- Sales Engineering
- Solar Cell
- Workforce Management
- SIP
- Strategy
- Call Logging
- Mobile Applications
- IVR
- ACD
- Artificial Intelligence
- Product Innovation
- Dashboards
- Contact Centers
- Professional Services
- Managed Services
- Product Strategy
- Leading Cross Functional Team
- Product Management
- Go To Market Strategy
- Thin Film Photovoltaics
- Customer Service
- Telephony
- Enterprise Software
- Business Intelligence
- Contextual Conversations
- Customer Experience Analysis
- Challenger Sale
- Customer Engagement
- COPC Registered Coordinator
- Machine Learning
- Analytics
- Pre Sales
- Call Centers
- Cloud Computing
- Unified Communications
- Collaboration Solutions
- Solution Architecture
- Integration
- Routing
- Software as a Service
- Intelligent Workload Distribution
- Orchestraton
Graeme Provan Summary
- Graeme Provan, based in Sydney, NSW, AU, is currently a Head of Delivery at afiniti.com. Graeme Provan brings experience from previous roles at afiniti.com and Genesys. Graeme Provan holds a 1994 - 1997 Bachelor Of Commerce in Computer Science, Business @ University of Auckland. With a robust skill set that includes Customer Experience, Genesys, Composer, Intelligent Workload, Call Center and more. Graeme Provan has 1 emails on RocketReach.
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