Glen Lee Email & Phone Number

IT Services and Operations Manager @ McDougall Energy Inc.

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Glen Lee Location

Canada

Glen Lee Work

IT Services and Operations Manager @ (April 2026 - Present)
IT Service and Support Manager @ (July 2023 - April 2026)
IT Service Desk Manager @ (September 2021 - July 2023)
IT Operations Team Lead @ (July 2019 - September 2021)
IT Operations Analyst @ (November 2017 - July 2019)
Application Support Analyst @ (September 2013 - November 2017)
Service Desk Analyst @ (November 2012 - September 2013)
Customer Service Rep @ (June 2007 - November 2012)
Sr. Technology Consultant @ (September 2005 - June 2007)
Technology Sales Associate @ (December 2003 - September 2005)

Glen Lee Education

Sault College of Applied Arts and Science
Computer Programmer/Analyst (3 Year Diploma) (Computer Science)
2002-2005
Korah Collegiate and Vocational School
High School Diploma
1997-2002

Glen Lee Skills

8x8 Contact Center
AI-Driven Content
Active Directory
Artificial Intelligence (AI)
Bell Total Connect
Break Fix
C++
COBOL
Call Center Development
Change Management
Computer Hardware
Continuous Process Improvement
Critical Thinking
Customer Experience
Customer Service
Customer Support
Decision Analysis
Desktop Administration
Desktop Application Support
Disaster Recovery
Enterprise Service Management
FreshService Implementation
Freshservice ITSM
Generative AI Tools
HTML
Help Desk Support
IT Asset Management
IT Integration
IT Operations
IT Procurement
IT Project & Program Management
IT Service Management
ITIL Implementation
ITIL Process Implementation
ITIL Service Operations
ITSM Implementation
ITSM Implementation
Incident Management
Inventory Management
Java
JavaScript
KPI Dashboards
KPI Reports
Knowledge Management
Leadership
Leading Meetings
Leading Positive Change
Meeting Facilitation
Meeting Planning
Microsoft Office
Microsoft Project
Networking
Operating Systems
Operational Excellence
Operational Planning
Operations Management
Phone System Administration
Physical Inventory
Proactive Monitoring
Problem Analysis
Problem Management
Problem Solving
Process Automation
Product Design
Product Specialists
Programming Languages
Project Management
Queue Management
Remote Desktop
Retail Displays
Retail Loss Prevention
Retail Sales
Root Cause Problem Solving
SQL
Sales
Servers
Service Desk Management
Service Integration
Service-Level Agreements (SLA)
Software Testing
System Administration
System Center Configuration Manager (SCCM)
System Testing
Tableau
Team Building
Team Leadership
Teamwork
Technical Leadership
Technical Support
Time Management
Training
Training & Development
Troubleshooting
Turing
User Documentation
VMware vSphere
Vendor Management
Visual Merchandising
Windows
Windows Server

Glen Lee Summary

Glen Lee, based in Canada, is currently a IT Services and Operations Manager at McDougall Energy Inc.. Glen Lee brings experience from previous roles at McDougall Energy Inc. and Canadian Bank Note Company, Limited. Glen Lee holds a 2002 - 2005 Computer Programmer/Analyst (3 Year Diploma) in Computer Science @ Sault College of Applied Arts and Science. With a robust skill set that includes 8x8 Contact Center, AI-Driven Content, Active Directory, Artificial Intelligence (AI), Bell Total Connect and more. Glen Lee has 1 emails and 2 mobile phone numbers on RocketReach.