Giancarlos Guerra's Location
Panama
Giancarlos Guerra's Work
- Operations Business Manager @ Expert Global Solutions (now Alorica)
- Operations Director @ Expert Global Solutions (now Alorica)
- Panama Workforce Manager @ Expert Global Solutions (now Alorica)
- Workforce Business Manager @ APAC Customer Services
- Workforce Scheduler and Real Time Analyst @ NCO Group
- Retention and Sales and Customer Service Supervisor @ NCO Group
- Customer Service Representative @ Star Contact
Giancarlos Guerra's Education
- Colegio San Agustin
Bachelor of Science, Literature and Philosophy
- Universidad del Istmo
Bachelor’s Degree (Management Information Systems, General)
Giancarlos Guerra's Skills
- Microsoft Office
- Management
- Leadership
- Workforce Planning
- Call Centers
- Business Process
- Avaya Technologies
- CRM
- eWFM
- Workforce Management
Giancarlos Guerra's Summary
Giancarlos Guerra, based in Panama, is currently a Operations Business Manager at Expert Global Solutions, bringing experience from previous roles at Expert Global Solutions, APAC Customer Services and NCO Group. Giancarlos Guerra holds a Bachelor of Science, Literature and Philosophy @ Colegio San Agustin. With a robust skill set that includes Microsoft Office, Management, Leadership, Workforce Planning, Call Centers and more, Giancarlos Guerra contributes valuable insights to the industry. Giancarlos Guerra has 1 email on RocketReach.
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