Geran Smith Location
- Rancho Cordova, CA, US
Geran Smith Work
- 2026 - now Vice President of Customer Experience @
- 2023 - 2026 Director of Customer Advocacy @
- 2022 - 2023 Director of Customer Success Systems @
- 2020 - 2022 Director of Technical Support @
- 2020 - 2020 Principal Customer Success Manager @
- 2019 - 2020 Senior Customer Success Manager @
- 2018 - 2019 Product Owner @
- 2015 - 2017 Customer Success Engineer @
- 2013 - 2015 Field Technical Support Engineer @
- 2014 - 2014 Senior Application Administration Analyst @
- 2012 - 2013 Technical Support Engineer @
- 2011 - 2012 Technical Support Engineer - Rational Testing Tools @
- 2008 - 2011 Quality Assurance Engineer @
- 2007 - 2008 Intern @
- 2006 - 2008 Resident Advisor @
Geran Smith Education
- University of Massachusetts at Lowell
Bachelor (Business - Management Information Systems)
2005 - 2009
Geran Smith Skills
- FlowEQ
- Vitally
- Workflow Management
- Zendesk
- Leadership
- Team Leadership
- Management
- Vendor Management
- Process Improvement
- Team Management
- Cross-functional Team Leadership
- ServiceNow
- ServiceNow Administration
- Incident Management
- Troubleshooting
- Testing
- Test Automation
- Windows
- Quality Assurance
- Technical Support
- Customer Service
- Linux
- Security
- Unix
- Program Management
- Cloud Computing
- TCP/IP
- Shell Scripting
- Time Management
- Agile Methodologies
- Customer Satisfaction
- Debugging
- Cybersecurity
- Product Development
- Customer Success
- Written Communication
- Agile
- Rational Quality Manager
- Technical Support Engineer
- Google Apps
- Cb Response
- ClearCase
- Java
- Android
- Software Engineering
- Bit9 Security Platform
- Bit9 Platform
- Bit9 Parity
- Rational Functional Tester
- Cb Defense
- Cb Protection
- Customer Engineering
- English
- Process Management
- User Stories
- Prioritize Workload
- User Experience
- Knowledge Sharing
Geran Smith Summary
- Geran Smith, based in Rancho Cordova, CA, US, is currently a Vice President of Customer Experience at FlowEQ. Geran Smith brings experience from previous roles at FlowEQ and Axonius. Geran Smith holds a 2005 - 2009 Bachelor in Business - Management Information Systems @ University of Massachusetts at Lowell. With a robust skill set that includes FlowEQ, Vitally, Workflow Management, Zendesk, Leadership and more. Geran Smith has 2 emails and 1 mobile phone numbers on RocketReach.
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Top FlowEQ Employees
Cara Hendrix
Chief of Staff
Fort Collins, CO, US
Brittani Dunlap
Chief Executive Officer (CEO), Founder
United States
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