Claims Specialist @ James River Insurance (January 2017 - June 2019)
Process Analyst @ (June 2014 - January 2017)
Field Claims Representative @ (October 2011 - May 2014)
Service Team Lead @ (March 2007 - November 2009)
Assistant Manager of Technical Services @ (October 2001 - March 2007)
Sales and Service Rep @ Ameritech / SBC Communications (June 2001 - October 2001)
Car Management Trainee @ Enterprise Rent-A (January 2000 - June 2001)
Gerald Brown Education
Illinois State University
BS (Business Administration)
1998-1999
University of Illinois Urbana-Champaign
(Engineering)
1991-1993
Gerald Brown Skills
Process Improvement
Call Center
Customer Service
Management
Vendor Management
Project Management
Outlook
Call Centers
Account Management
Analysis
Coaching
Customer Satisfaction
Leadership
Microsoft Office
Networking
Team Building
Team Leadership
Telecommunications
Troubleshooting
Training
Gerald Brown Summary
Gerald Brown, based in Walnut Creek, CA, US, is currently a Senior Independent Adjuster at Schifrin, Gagnon, & Dickey, Inc. (SGD, Inc.). Gerald Brown brings experience from previous roles at James River Insurance, State Farm ®, State Farm Insurance and Spencer Technologies. Gerald Brown holds a 1998 - 1999 BS in Business Administration @ Illinois State University. With a robust skill set that includes Process Improvement, Call Center, Customer Service, Management, Vendor Management and more. Gerald Brown has 4 emails and 4 mobile phone numbers on RocketReach.
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