Geoff D'Angelo Email & Phone Number
Corporate Vice President, Head of Telephony Experience @ New York Life
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Geoff D'Angelo Location
- Lithia, FL, US
Geoff D'Angelo Work
- 2019 -now Corporate Vice President, Head of Telephony Experience @
- 2016 -2019 Senior Director, Infrastructure Engineering - Cloud @ Sykes Enterprises, Incorporated
- 2014 -2016 Senior Director, Global IT Infrastructure - Telephony @ Sykes Enterprises, Incorporated
- 2006 -2013 Senior Director, IT Operations and Services @ Sykes Enterprises, Incorporated
- 2005 -2006 Director, IT Operations @ Sykes Enterprises, Incorporated
- 2002 -2005 Manager, Infrastructure Planning @ Sykes Enterprises, Incorporated
- 2002 -2002 Enterprise Systems Architect @ Sykes Enterprises, Incorporated
- 2000 -2001 SALES ENGINEER II @ Marconi Communications (Formerly FORE Systems)
- 1998 -2000 Project Lead Integration Engineer @
- 1996 -1998 Network Administrator @ GEAC Computer Corporation
- 1995 -1996 AS400 Operator and Network Administrator @
Geoff D'Angelo Education
- University of South Florida - College of Business Administration 1994-2000
Geoff D'Angelo Skills
- Vendor Management
- Outsourcing
- Call Centers
- Customer Experience
- Strategy
- Negotiation
- Call Center
- Performance Management
- Customer Service
- Active Directory
- Project Management
- Process Improvement
- Technical Support
- Operations Management
- BPO
- Team Leadership
- Customer Satisfaction
- Management
- CRM
- Integration
- Team Management
- Telecommunications
- Change Management
- Business Process Improvement
- Leadership
- Program Management
- IT Service Management
- Business Analysis
- IT Management
- Cross-functional Team Leadership
- Service Delivery
- Business Process
- Workforce Management
- ITIL
- Software Documentation
- Troubleshooting
- Six Sigma
- Security
- Project Planning
- Offshoring
- Cross Functional Team Leadership
- SQL
- Training
- Microsoft Excel
Geoff D'Angelo Summary
- Geoff D'Angelo, based in Lithia, FL, US, is currently a Corporate Vice President, Head of Telephony Experience at New York Life Insurance Company. Geoff D'Angelo brings experience from previous roles at Sykes Enterprises, Incorporated. Geoff D'Angelo holds a 1994 - 2000 University of South Florida - College of Business Administration. With a robust skill set that includes Vendor Management, Outsourcing, Call Centers, Customer Experience, Strategy and more. Geoff D'Angelo has 6 emails and 4 mobile phone numbers on RocketReach.
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