Gavin Yan Email
Head of Asia Pacific and Japan Premium Services @ OpenText
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Gavin Yan Location
- Shanghai, China
Gavin Yan Work
- 2023 - now Head of Asia Pacific and Japan Premium Services @
- 2017 - 2023 Head of Asia Pacific and Japan Premium Services @
- 2015 - 2017 Asia-Pacific and Japan Region Software Premier Support Manager and Site Manager @
- 2012 - 2015 Asia-Pacific and Japan Region Software Product Support Delivery Manager @
- 2007 - 2012 Greater China Region Service Delivery Manager @
- 2005 - 2007 North America Technical Support Team Manager @
- 2004 - 2005 Team Lead @
- 2001 - 2004 Technical Support Engineer @
Gavin Yan Skills
- Service Delivery
- Incident Management
- IT Service Management
- Service Management
- Call Center Management
- Team Management
- Team Leadership
- Project Management
- Situational Leadership
- COPC
- PMP
- Customer Experience
- Technical Management
- Vendor Management
- Vendor Relations
- Business Process
- Business Strategy
- Outsourcing Management
- IT Outsourcing
- Internal Communications
- Strategic Communications
- Team Building
- Cross-functional Team Leadership
- Team Coordination
- Team Spirit
- Development Of Teams
- Virtual Teams
- Negotiation
- Value Selling
- Group Presentations
- Coaching
- Fast Learner
- Customer Focus
- Results Focused
- Logic Analyzer
- Logical Data Modeling
- Data Analysis
- Business Analysis
- Problem Solving
- Collaborative Problem Solving
- Creative Development
- Call Center
- Outsourcing
- Result Oriented
- Partner Management
- Technical Support
- CRM
- Creative Direction
- ITIL
- Technology Management
- Troubleshooting
- Java
- Cross Functional Team Leadership
- Software Development
Gavin Yan Summary
- Gavin Yan, based in Shanghai, China, is currently a Head of Asia Pacific and Japan Premium Services at OpenText. Gavin Yan brings experience from previous roles at Micro Focus (formerly HP / Hewlett Packard Enterprise), Hewlett Packard Enterprise, Hewlett-Packard and Microsoft. With a robust skill set that includes Service Delivery, Incident Management, IT Service Management, Service Management, Call Center Management and more. Gavin Yan has 3 emails on RocketReach.
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