Gavin Murray Location
Grangemouth, GB
Gavin Murray Work
- 2022 - now Director HIVE @ Hive, by British Gas
- 2021 - 2022 Head of Customer Contact Transformation @ British Gas
- 2021 - 2021 Customer Contact Director (Interim) @ British Gas
- 2019 - 2021 Head of Services - Customer Service @ British Gas
- 2013 - 2019 Head of Customer Service @ British Gas
- 2010 - 2013 Business Manager @ British Gas
- 2006 - 2010 Service and Sales Manager @ HSBC
- 2004 - 2006 Business Retention Manager @ HSBC
- 2002 - 2004 Sales Team Leader @ HSBC
- 2000 - 2002 Global Learning and Development Officer @ HSBC
Gavin Murray Skills
- Call Centre planning and management
- Contact Centre technology and architecture
- Delivery of cultural and operational transformation
- Recruitment and team building
- Change management and communication
- Creation and delivery of complex operating plans
- Process optimisation
- Performance coaching
- Performance improvement and integrity
- Change Management
Gavin Murray Summary
Gavin Murray, based in Grangemouth, GB, is currently a Director HIVE at Hive. Gavin Murray brings experience from previous roles at British Gas. With a robust skill set that includes Call Centre planning and management, Contact Centre technology and architecture, Delivery of cultural and operational transformation, Recruitment and team building, Change management and communication and more. Gavin Murray has 1 emails on RocketReach.
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