2017 -
2019 Sales and Retention Performance Manager @
2015 -
2017 Partner Services Manager @
2014 -
2015 Media Copy Sales and Marketing Manager @
2010 -
2014 Account Manager @ spokenfor
2014 -
2014 Service Delivery Manager @
2006 -
2010 Performance Manager @ Telegen UK
2003 -
2004 Company Administrator @
2002 -
2003 Sales Consultant @
Gavin Murphy Education
University of Brighton
First-class (1:1) BA Hons (Social Science)
2004
-
2007
Gavin Murphy Skills
Customer Experience
Marketing
Digital Marketing
Email Marketing
Content Marketing
Sales Management
Customer Retention
Account Management
Contact Center Management
Operations Management
Outsourcing
Web Chat
Performance Management
Leadership
Project Planning
Project Management
Service Delivery
Contact Center Operations
Financial Services
Stakeholder Management
Data Analysis
Workforce Planning
Strategic Planning
Coaching
Service Assurance
Assessment Center
Customer Relationship Management (CRM)
Supplier Relationship Management
Staff Development
Microsoft Excel
Reporting & Analysis
Forecasting
Press Releases
Team Management
Customer Loyalty
Membership Retention
Membership Growth
Telemarketing
Insurance
Regulatory Compliance
Continuous Improvement
Social Media Marketing
Social Sciences
Customer Engagement
Customer Service Management
Employee Engagement
Net Promoter Score
Subscription Sales
Quality Assurance
Client Services
Gavin Murphy Summary
Gavin Murphy, based in London, GB, is currently a Customer Operations Manager at News UK. Gavin Murphy brings experience from previous roles at News UK. Gavin Murphy holds a 2004 - 2007 First-class (1:1) BA Hons in Social Science @ University of Brighton. With a robust skill set that includes Customer Experience, Marketing, Digital Marketing, Email Marketing, Content Marketing and more. Gavin Murphy has 1 emails on RocketReach.
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